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I am having a problem running a Blu-ray disk folder...
gaydn
Newbie Joined: Feb 09, 2016 14:56 Messages: 3 Offline
[Post New] Feb 09, 2016 16:14
Hey I have a Blu-ray disk and I can open it normally with PowerDVD and use arrows to control the menu and everything is great with this movie, now I just got another one and it does not run at all, everything is blank, the first disc works (the first movie) but this one can never work, I do not know why really and I want it, it is almost 40 GB



It runs this video then does not move to the other, chapter 2 is stuck, I do not know what to do, check these photos, ask me if you need more info



I select the whole folder when running, I am pointing at the file who loeads only and nothing after it

Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Feb 15, 2016 11:46
Hi gaydn,

Can you tell us some technical information about the two films?

Kind regards
Hicham
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
gaydn
Newbie Joined: Feb 09, 2016 14:56 Messages: 3 Offline
[Post New] Feb 15, 2016 17:55
@Cyberlink-Hicham what info do you want and how to get them for you?
TranLe [Avatar]
Newbie Joined: Feb 24, 2009 00:13 Messages: 26 Offline
[Post New] Feb 16, 2016 22:54
If you point PowerDVD to your toplevel directory in you case the one named 'LET_ME_IN_BD_BLUEBIRD' it should play with all the menu if you have all the required subdirectories. Sometime PowerDVD does not like it when it does not see some of the subdirectories.

So somebody last year posted this script to create the empty required subdirectories:

rem --------------
mkdir BDMV
mkdir CERTIFICATE
cd BDMV
mkdir AUXDATA
mkdir BACKUP
mkdir BDJO
mkdir CLIPINF
mkdir JAR
mkdir META
mkdir PLAYLIST
mkdir STREAM
cd BACKUP
mkdir BDJO
mkdir CLIPINF
mkdir JAR
mkdir PLAYLIST
pause
rem --------------
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Feb 17, 2016 07:14
Hi gaydn,

Did you try the proposal from Tran-Le?
Any results?

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
gaydn
Newbie Joined: Feb 09, 2016 14:56 Messages: 3 Offline
[Post New] Feb 17, 2016 07:22
@Tran-Le
@Cyberlink-Hicham

Can you check these snaps please? I think my disk folder is fine, in the description before I download it was BD-Java: YES

http://imgur.com/a/GABsN
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New] Feb 17, 2016 08:41
Hi gaydn,

Is your PDVD up to date?
If so please delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD15\cache
If it don't helps, so reinstall PDVD without keeping user settings

If all this do not works, please submit an CS tickets.

BR
Hicham
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
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