... and here's what happens on my (now) Win10 laptop:



Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

ynotfish,

Thank you for taking the time and effort to do this.

My clip plays fine in ACDSee.

In summary, the clip works in PD on your computer with Windows 10. I have no idea why it is not working for me with Windows 10.

So now it seems we have all figured out that shadow files are not working for this clip for anyone. And also, that I am the only one having an issue with the audio. Either way, shadow files should be generating.

Maybe if there is a way to diagnose the difference between your setup and mine then we can find the solution and at least the audio would work.

Is there anything you can think that could be wrong with my computer which would create this problem with the audio?

Thanks.

Josh -

I'm still not sure what audio is missing when you play back in PDR. In the screen capture you posted - between 08:05 & 09:09 - the scrubber (timeline marker) freezes. That's why I earlier suggested lowering the preview resolution because your PC seemed to be having trouble "keeping up". The audio drops out while the scrubber is stuck.

BTW I made those screen captures with the preview set at Full HD.

On the face of it, your laptop is a bit more capable than mine (which I don't use for editing) - especially in the GPU & RAM departments. I've attached my DxDiag & re-attached yours so members who understand that stuff can see if anything stands out as a possible cause.

The shadow file generation is a separate issue, but nonetheless important.

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

ynotfish,

Audio is definitely not working.

The attached file should give you the entire summary of the problem.

This was done on low resolution.

Thanks.

-Josh

Josh -

Your screen capture shows the issue clearly Notice that the timeline marker doesn't balk/freeze with the resolution set lower?

I don't know why it's happening but, to try to isolate the issue, could you try (you may have already) seeing what happens when you unlink the video/audio in each clip & remove the video portions from the timeline. Does the audio play back correctly? or do you get the same thing?

Probably just clutching at straws.

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

ynotfish,

That doesn't work. In fact, when you look closely at the Capture you will notice a brief freeze at one of the movies.

Remember, this only happens with AVI files. So I don't think it has anything to do with my computer. So there is something wrong with the processing of AVI files.

It seems like everyone is giving up. Could this be a codec issue?

-Josh

OK - just thought it was worth checking.

BTW, since posting my DxDiag I've updated the laptop GPU driver to 10.18.13.6143 (current) but it made no difference to playback of AVI files.

I'm sure other members haven't "given up". They're possibly as perplexed as you & me. Trouble is, this is looking like a technical issue & I'm nowhere near as technically inclined as some other members here. All I can do is make observations - not analyse them.

I can tell that, because I don't use the laptop for any serious editing, the are no extra codec packs installed beyond what is installed with media software (e.g. Camtasia Studio & various media players). So - I don't think I'd draw the conclusion that the issue is "codec related".

So - what are the variables? We're both running Windows10 on not dissimilar laptops. We're both using PDR14 & both using AVI clips straight off the Nikon S31... but getting different results. That certainly points to something about your PC. Same OS, same clips, same project set-up, same PDR14.

I'm sorry I can't put my finger on an explanation. Maybe other members can help.

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

Hi Josh330,
Your fastest option would be to use a free video file converter program (there are lots around) and convert the avi carrier with the mjpg codec to an mp4.

The only issue I found with your avi/mjpg codec is the shadow file generation.

Check the Nvidia Control Panel to see if you have the Nvidia card selected to use with PowerDirector - that might stop the stuttering.

Dafydd

Dafydd,

How about CyberLink provides me with their converter for free to solve the problem?!?! How about that!!

It's ridiculous why I need to go out of my way to find a work around. I was promised something and it doesn't deliver. I am at my wits end. This is just wrong. Why is no one from CyberLink contacting me to offer me a solution?

What are you saying about Nvidia? Are you saying it should be enabled or disabled for CyberLink?



ynotfish,

How can this be a problem with my computer!?!? AVI files do not generate into shadow files which has to be part of the problem. AVI files also don't even work with CyberLink in gereneral unless you get that patch to the bug. Clearly there is a huge amount of evidence pointing to a problem with CyberLink and AVI files.

I download the Nikon S31 photo with ACDSee. So it's not straight from my Nikon.

Josh -

I'm really sorry you're having these issues, but some of your conclusions just don't make sense.

Whilst there were initial problems with AVI in PDR14 on Win10, I haven't evidenced them since installing Win10. Your AVIs work fine. The AVIs from Camtasia Studio work fine.

Quote: Clearly there is a huge amount of evidence pointing to a problem with CyberLink and AVI files.

My extremely ordinary laptop doesn't know about them.

Yes - even though ACDSee was used to transfer the files, they are unaltered from their "camera state", if you know what I mean. If you transferred them manually you'd have exactly the same thing.

Still - I'm sorry we haven't been able to offer a simple fix.

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

My AVIs work fine on my computer EXCEPT when they are in PD 14. Therefore, have no idea why you say my conclusion doesn't make sense.

Okay, if you think it's my computer, then can you point to where the problem may be? I provided a diagnostic, etc.

Thank you.

Reviewed a similar HP laptop a few months ago in this forum that also had the i7-5500U and 12 GB ram. The win 8.1 had been upgraded to win 10. Last night I tested the PD12 in it with Motion Jpeg avi video clips from 4 different sources on the timeline. Everything previewed properly.

Had expected to use this solution: http://forum.cyberlink.com/forum/posts/list/45196.page but found that it is not needed for the MJpeg clips but probably necessary for other type of avi clips like maybe the h.264 encoded ones. I only tested the mjpeg ones. They don’t need the fix.

Tony – I believe you also tested the mjpeg avi clips on PD14 and you did not indicate that you found it necessary to apply that fix. I think applying the fix that is not needed for mjpeg might have caused some of Josh’s audio problem on those clips. It is a codec issue.

It is possible that that the win 10 upgrade did not go well on Josh's laptop as seeing all those issues at the end of his DxDiag.txt. Optodata had help many of those individuals reset their upgraded win 10 pc's to fix those problems.

Thank you tomasc for the insight. Maybe Tony can provide some thoughts.

I was getting the error for AVI clips which is why I needed to patch it by following the link you referred to.

Dafydd: Per your previous post, what are you saying about Nvidia? Are you saying it should be enabled or disabled for CyberLink?

Josh330, my FRAPS AVI do not work with PD14 either on Win10, but work fine in other players, editors and converters. The only way I can get those AVI files to work is by using ANOTHER program to convert it first before importing them into PD14. It is not only VERY annoying to have to rely on a 3rd party program to make this work in PD14, but it degrades the quality to pooop in the multiple conversions process.

Terminal - I'm no gamer, nor do I use FRAPS except for testing its interaction with PDR... but I've seen dozens of reports of FRAPS & Windows 10 not working together correctly. You'd know better than I, because you're actually using it. I will put it to the test though.

Josh - I haven't posted because my thinking on this got no further advanced & I wasn't able to come up with any possible causes from your DxDiag.

Yes Josh - I understand that AVI clips work just fine in other software on your PC. Same here. There's something about how PDR14 interacts with your system that is different to how it interacts with mine - both Win10. That's the thing I can't put my finger on.

tomasc - that's correct. When I imported Josh's clip & the other S31 sample, they worked fine from the get-go. No fix was needed 'cos it wasn't broken.

Cheers - Tony
Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog PDtoots happily supports fellow PowerDirector users!

Check the nvidia control panel settings and make sure pdr is selected rather than the intergrated gpu.

Quote: Check the nvidia control panel settings and make sure pdr is selected rather than the intergrated gpu.

No longer have a NV control panel after uninstalling Experience.

My sentiments exactly Terminal. It's ridiculous that after paying $60 for this product that you need to do what you are doing.

Dafydd - Sorry, but I don't see in the control panel how to do what you describe. Although Terminal seems to say that didn't work. Can you please be more specific?

Thanks.

Found the control panel again. Since by uninstalling Experience, that removed it from the taskbar, I thought it was gone completely, but apparently it isn't. The new shortcut is just to right mouse click the desktop to access it.

Hi Josh330,
I don't have an integrated set up and so don't have the same chioces as you would have. The best I can give you is to look at the thread where an issue for integrated/nvdia graphics is ongoing - it is not the same as you have. However the image to look at is in the threwad and may help you. http://forum.cyberlink.com/forum/posts/list/50/46836.page#245183
Your aim would be to make sure PDR14 is selected to display using the Nvidia card.
Dafydd

CyberLink took WEEKS to finally get back to me and that was just to ask for a video sample. CyberLink should be ashamed of themselves. They have provided horrible customer service. It's not right. Really bad.