As a starter I would simply make sure both items in PD13 pref > Hardware Acceleration are unchecked.

Jeff

Hi John,

When you say "when I run it" do you mean the finished DVD or is it showing green in the preview when you run it in the timeline?

If the latter I would suspect your video driver might have been updated since you last used PD. In order for the experts on the forum (not me) to try and figure out what's going on it would help if you could give a bit of information about your system. Ideally provide a dxdiag file as described in part B of the 'Welcome' thread at the top of the page.

Depending on how long since you used it you might be able to recover by using System Restore to roll your configuration back to when it worked. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

In the timeline. I am updating Windows 10, the laptop came with it. If video still doesn't run I will post the DX dialog, thank you for the quick response.

Whew, I updated win 10 and have it back. She is an 80 year old tai chi instructor and did not want to redo it. Again, thanks for the quick replays that put me on the path.

You were lucky there, John.

I always advise never to let any software auto-update as this can be the source of problems that arise out of the blue. Unfortunately I believe Windows 10 does not allow users to control how updates are received (I'm ready to be contradicted though) which is just one of the reasons I will not upgrade from Windows 7. Regards,
Mike

Home-build system:
Intel Core i5 Quad Core 3.3GHz, 2 x 4GB DDR3 1333MHz,
Asus Nvidia GT440 1GB, 2 x Western Digital WD10EARS 1TB, 1 x Seagate ST1000DM010 1TB,
Windows 7 Prof 64-bit, PD 9 Ultra 64, PD 13 Ultimate 64

Sadly, problem is back after saving and exiting program. DXDIAG included.

According to the Acer website your laptop came with win 8.1 not win 10. See this link: http://www.acer.com/ac/en/GB/content/model/NX.MNJEK.019 . You have the UK model.

The best advice is already given in the second thread by Jeff. I see the green screen on other laptops unless the Preferences/Hardware acceleration/Enable hardware decoding is unchecked when HD video (1920x1080 resolution) is on the timeline.

Try this: Put only the sample clip boats.wmv on the timeline. It should play correctly. If it does then follow Jeff’s advice. If you continue to have problems then read the sticky : http://forum.cyberlink.com/forum/posts/list/40225.page and supply Part A or supply a screenshot of it. This laptop is underpowered for HD video editing and may require that shadow files be enabled.

Let us know if any of this helps.

The first thing I did this morning was redo Jeff's suggestion. After reading your reply I went back and found one of the hardware checks enabled. Clicked it off and finished the video part of the project. This laptop was purchased for this project and I will not use it for another.

Thanks again for the prompt help...John