PowerDirector 10 green preview screen

AjT

Newbie Joined: Jan 08, 2016 22:03 Messages: 2 Offline

Solved by

Jan 08, 2016 22:22

So I have a Toshiba Satellite C55-C and PowerDirector 10 is already installed on the computer. I am trying to start up a YouTube gaming channel and would like to edit videos in the program. However, when I begin editing my videos I see nothing but green on the preview screen, yet the audio continues to play. Can anyone help with this issue? Is there something I must do within the program before editing to prevent this issue from occuring? Or is it a problem within my laptop? Thank you in advanced to anyone who takes the time to assist me with this.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Jan 08, 2016 22:25

As a try, go to PD10 pref > Hardware Acceleration and uncheck both items. See if you still have the issue.

Jeff

AjT

Newbie Joined: Jan 08, 2016 22:03 Messages: 2 Offline

Jan 08, 2016 22:31

Hey it worked! Thanks a bunch Jeff. I owe you a cold one!

carenbearsmom

Newbie Joined: Mar 06, 2016 20:43 Messages: 7 Offline

Mar 06, 2016 21:32

I've gotten a green screen ever since I updated from Windows 8 to Windows 10. I just fixed it using this same method:

Under Preferences, uncheck the "Enable hardware decoding".

I've been stumped for months. Today, this method worked for me.

So, thanks, Jeff and everyone! best wishes,
~ Donna

carenbearsmom

Newbie Joined: Mar 06, 2016 20:43 Messages: 7 Offline

Mar 06, 2016 21:33

p.s. FYI, for clarification, I am using PowerDirector 12 on Windows 10 and solved my green screen problem using your method. best wishes,
~ Donna