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Need help getting PDVD 8 Ultra to work withDell XPS420 & ATI Radeon 3870 512MB
Evan [Avatar]
Newbie Joined: Nov 28, 2008 19:29 Messages: 7 Offline
[Post New] Nov 30, 2008 08:58
My Dell XPS420 Vista Ultimate 32 bit system came with PowerDVD DX 7. It was working fine with my Blu-ray rips until recently when an update from Cyberlink disabled this feature. The update was requirred to play a certain disc, and caused a message stating PDVD does not support virtual drives required to play rips.

OK, I will not discuss my feelings on the above issue, as I simply decided to pay for the retail version of PowerDVD Ultra 8.

After upgrading to PowerDVD 8 Ultra, I found that it would not play Blu Rays. Strange, because my old copy of PDVD DX from dell did play them.

BD Advisor advised me that my ATI driver was out of date and there was a URL to the driver on the ATI site.

After selecting the version for Vista 32 bit ATI Radeon 3800 series, it took me to the screen to download and install. The install failed. I tried to reinstall several times with reboots inbetween. I recieved the same failure.

BD Advisor says everything in basic playback is green now. Not sure why. Some Blu rays play now. Other Blu Rays cause the screen to change resolution, go black and than get a blue screen with a Vista forces shutdown error screen.

Help! What do I do?

Samsung LN52A650 1080P LCD
XPS 420 Intel Core 2 Quad Q9300 2.5GHz
4GB
ATI Radeon HD3870 512MB
Blu-ray Disc Burner
W7 Home Premium 64 Bit
Power DVD 9 Ultra Retail
2 ATI CableCARD OCUR Tuners / Cablevision
HDHomerun ATSC
Daisuke [Avatar]
Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline
[Post New] Feb 19, 2009 22:00
Which screen resolution of your environment ?
1920x1080 or others...
Evan [Avatar]
Newbie Joined: Nov 28, 2008 19:29 Messages: 7 Offline
[Post New] Feb 20, 2009 05:59
Quote: Which screen resolution of your environment ?
1920x1080 or others...


I use 1920x1080. I wonder if there is a log file kept somewhere that I could post that shows what is happening..

I did, find a resoolution. I am now the proud owner of a Samsung Stand-alone Blu Ray player. Works great every time and every disc.

CyberLink support has not been able to help at all other than to say that they will look to see if others have this problem.

This message was edited 1 time. Last update was at Feb 20. 2009 06:04

Samsung LN52A650 1080P LCD
XPS 420 Intel Core 2 Quad Q9300 2.5GHz
4GB
ATI Radeon HD3870 512MB
Blu-ray Disc Burner
W7 Home Premium 64 Bit
Power DVD 9 Ultra Retail
2 ATI CableCARD OCUR Tuners / Cablevision
HDHomerun ATSC
Daisuke [Avatar]
Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline
[Post New] Feb 24, 2009 03:02
Hi,

Could you provide your CSID (Question ID)?
Evan [Avatar]
Newbie Joined: Nov 28, 2008 19:29 Messages: 7 Offline
[Post New] Feb 24, 2009 06:39
Question ID: CS000579313
Related Product: PowerDVD
Customer Support: vcyashpal
Last login time: 2008-12-03 07:23:33.797

This message was edited 1 time. Last update was at Feb 24. 2009 06:46

Samsung LN52A650 1080P LCD
XPS 420 Intel Core 2 Quad Q9300 2.5GHz
4GB
ATI Radeon HD3870 512MB
Blu-ray Disc Burner
W7 Home Premium 64 Bit
Power DVD 9 Ultra Retail
2 ATI CableCARD OCUR Tuners / Cablevision
HDHomerun ATSC
Daisuke [Avatar]
Contributor Joined: Oct 03, 2006 06:25 Messages: 354 Offline
[Post New] Feb 25, 2009 01:38
Hello,

I got the answer from CyberLink Support team.
The QA (testing) team cannot reproduce this problem.
But they will try to use different platfrom to reproduce this problem.
Evan [Avatar]
Newbie Joined: Nov 28, 2008 19:29 Messages: 7 Offline
[Post New] Feb 25, 2009 06:37
OK, here is a second Blu Ray title that causes the blue screen of death. "The Woman" It is actually a horrible movie so maybe this is a feature of PowerDVD. Rather than torturing you with a really bad movie, it simply crashes your system. Unfortunately my Samsung player played the first 15 minutes just fine. I had to shut it off myself after that. Samsung LN52A650 1080P LCD
XPS 420 Intel Core 2 Quad Q9300 2.5GHz
4GB
ATI Radeon HD3870 512MB
Blu-ray Disc Burner
W7 Home Premium 64 Bit
Power DVD 9 Ultra Retail
2 ATI CableCARD OCUR Tuners / Cablevision
HDHomerun ATSC
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