Question about Cyberlink PowerDVD 15 Pro

AcessUser123

Newbie Joined: Dec 23, 2015 21:23 Messages: 3 Offline

Solved by

Dec 23, 2015 21:28

I have installed my pay version of Cyberlink PowerDVD 15 Pro version (not Ultra) and

have successfully put in my product activation key.

I am in Australia.

I get an error 101 message and am told that the program

'does not recognise the disk'.

I have used both valid DVD and blu ray disks, and obtain

the same message. Can someone tell me

how to fix this?

I have removed and reinstalled the program, in Windows 64 bit,

and am still finding the same problem.

I also find that a background process of the program

itself doesn't close down, such that I

get an error upon exiting and then loading

powerDVD a second time.

How may I play Blu ray or DVD disks?

This message was edited 3 times. Last update was at Dec 24. 2015 06:48

nullack

Member Joined: Dec 29, 2010 04:09 Messages: 139 Offline

Dec 24, 2015 01:44

Mate do the basics:

1. Update your GPU drivers
2. Do your windows updates
3. Make sure powerdvd is patched to the latest version from Cyberlinks website
4. And so on, before getting into specifics

AcessUser123

Newbie Joined: Dec 23, 2015 21:23 Messages: 3 Offline

Dec 24, 2015 06:44

I have done these things already.

I can play DVDs only on my copy of videoLan.

I have my HDCP monitor.

Yet I cannot get powerDVD to play either.

It can access my D: Blu-Ray drive,

but doesn't seem to understand enough

to play my disk. Help, please?

(I chose not to pay for the Ultra version

of powerDVD 15, yet this program should at least play my disks).

This message was edited 1 time. Last update was at Dec 24. 2015 06:50

nullack

Member Joined: Dec 29, 2010 04:09 Messages: 139 Offline

Dec 26, 2015 18:04

Next step Id do is confirm there is no weird filter being applied to your optical drive. These can interfere. Study directx diag and have a poke around.

AcessUser123

Newbie Joined: Dec 23, 2015 21:23 Messages: 3 Offline

Dec 28, 2015 07:14

I have checked those things.

I have also raised a support object with Cyberlink,

though I do understand I might have to wait some

more into the new year.

I don't know why my version of the program

can't play my region 4 (DVD) or B (Blu ray)

disks. It may need some kind

of update from you guys.

I am hoping to get it working, since

my Pro version of version 15 of PowerDVD

was paid for.

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jan 04, 2016 06:25

Hi AcessUser123,

Please try this:
1. Delete the cache file under user's appdata:
C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD15\cache
2. Reinstall PDVD without keeping user Settings

Best regards
Hicham
Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp