PD10 update issues

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PD10 update issues

Maxx_PC

Newbie Joined: Mar 24, 2012 21:57 Messages: 11 Offline

Solved by

Dec 18, 2015 06:53

Hi there

I was having problems with PD10 not opening and so I unistalled and then reinstalled. This did not work. I then searched this forum and found out it wa an AMD driver issue, so i did a driver rollback and now all is working again.

However... when I try to update PD10, I get a runtime error failure.

Problem signature: Problem Event Name: APPCRASH Application Name: CyberLink_PowerDirector_Downloader (1).exe Application Version: 2.9.1.3411 Application Timestamp: 50768cb7 Fault Module Name: CyberLink_PowerDirector_Downloader (1).exe Fault Module Version: 2.9.1.3411 Fault Module Timestamp: 50768cb7 Exception Code: 40000015 Exception Offset: 00075059 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 2057 Additional Information 1: 2b8f Additional Information 2: 2b8f2a56d7119806f41df38616a4dfb0 Additional Information 3: 2241 Additional Information 4: 224158b56c861a6199f59635a10d1896Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

So what am I doing wrong?

Question 2: If I was to update to a newer version of Powerdirector, say PD14, would my old editing files open in the new version?

Thank you.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 18, 2015 22:10

For your first issue, you're not doing anything wrong but there seems to be a problem is with the downloader app. I'd suggest downloading another copy from the support page (this one will be saved as CyberLink_PowerDirector_Downloader (2).exe, so don't run the one ending in (1).exe) and see if the program will run successfully. I'm not able to run that app on my Win10 system because the security certificate has problems

In answer to your second question, all newer versions of PD are able to open any project created in an earlier version.

This part probably doesn't apply since you may be moving on from PD10, but if you open and then save the project in PD14 you won't be able to open the project in PD10.

This message was edited 1 time. Last update was at Dec 18. 2015 22:10