Quote: Thanks Editors,
Your feedback has been highlighted to CyberLink. Best I can do at this time.
Dafydd

Thanks Dafydd! I can also confirm that the QuickSync HEVC option is not available my Surface Pro 3 with an i7 4650U and HD 5000 graphics. It might be helpful to know if the feature is limited to a specific range of chips or HD xxxx versions.

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4th Gen Intel processors doesn't have hevc quick sync encoding. It became available with skylake (6th gen) Main Machine: Jetway NF9G-QM77, Intel i7-3610QM, Nvidia Geforce GTX 1060 3GB, 128gb SSD, Windows 10 Pro
Secondary Machine: Lenovo Y510p, Intel i7-4700MQ 2.4Ghz, 2x nVidia GT750M, 500GB SSHD, Windows 10 Education
visit http://moisescardona.video

I guess I didn't carefully read the official Intel page I linked to earlier.

That showed HEVC decoding for all 4th gen CPUs. Obviously this is on the encoding side. Thanks for pointing that out!

YouTube/optodata

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Hi
I have a number of bits of info for those I reported earlier to CyberLink. I will list them with a link to each of the posts I'm referring to.
First one: http://forum.cyberlink.com/forum/posts/list/46365.page#240442
Hi Optodata,
Question/request.
Does the avi play in WMP? If it does and not in PDR14 then CyberLink would like you to
a) check your W10 is updated (I'm sure it is but you know techies like to check things like that to knock it off the list),
b) Contact Customer Support and provide your diagnostic data and the offending avi source.
c) Please let me have the Ticket ID so I can get the matter investigated.

Ok, onto the next one.
Dafydd

Next one: http://forum.cyberlink.com/forum/posts/list/46365.page#240391

Hi blasiusxx,
Please send the
1. Crash Report back,
2. contact Customer Support with your diagnostic.
3. Please provide your Support Ticket ID for me to pass back to CyberLink for the matter to be fully investigated.
Dafydd

Next: http://forum.cyberlink.com/forum/posts/list/46365.page#240403
Hi moisesmcardona,
GPU decoding doesn't work for 4K XAVC timeline preview.

1. Please contact Customer Support, giving your diagnostic files and provide a short* sample video.
2. Send me your Support Ticket ID so the matter can be thoroughly investigated and followed up by CyberLink (I'll pass it back to CL).
*video of about 5 seconds long, point and record with your camera and upload the unedited 5 second clip to support.
Dafydd

Next: http://forum.cyberlink.com/forum/posts/list/46365.page#240407

Hi Anders Bixbe,
RE: HEVC UHD HW encoding is disabled
CyberLink tested the same driver v359 with GTX960, and HW encode can work normally when producing UHD HEVC video.
1. Please provide Customer Support your DxDiag, and the custom profile ini file.
" C:\Users\[user name]\AppData\Roaming\CyberLink\PowerDirector\14.0\Profile.ini"
2. Try to "uninstall" the VGA driver from Device Manager and do a clear VGA driver v359 installation to check again.

Please advise me of the Customer Support Ticket ID so CyberLink can follow up and further investigate*.
*I'll pass the ID onto CL.
Dafydd

Next: http://forum.cyberlink.com/forum/posts/list/46365.page#240438

Hi optodata,
You are already aware of the following but I'll do a write up to clarify and to give you feedback on your post.

i7-4770K doesn't support HEVC: HEVC HW encoding is only supported in Intel Skylake chipset. i7-4770K is a Haswell
chipset.

Best I can do at this time.
Dafydd

Quote: Hi
I have a number of bits of info for those I reported earlier to CyberLink. I will list them with a link to each of the posts I'm referring to.
First one: http://forum.cyberlink.com/forum/posts/list/46365.page#240442
Hi Optodata,
Question/request.
Does the avi play in WMP? If it does and not in PDR14 then CyberLink would like you to
a) check your W10 is updated (I'm sure it is but you know techies like to check things like that to knock it off the list),
b) Contact Customer Support and provide your diagnostic data and the offending avi source.
c) Please let me have the Ticket ID so I can get the matter investigated.

Ok, onto the next one.
Dafydd

When I remove the K-LITE/LAV Splitter fix, AVI files still play normally in VLC (v2.2.1) and WMP (build 12.0.10586.0) but will always crash in PD14 (as well as in PD13 and PD12). I'm running Win10 insider build 10586 and all security patches and updates have been installed. The problem has been present in all versions of Win10 since 10240 was released as well as with all beta and released versions of PD14.

I've contacted tech support and provided all requested info. The original source clip is the AVI version in this OneDrive *folder* and the Question ID = CS001539392. Thank you for your assistance

YouTube/optodata

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Hi Dafydd B.

Have sent you the Support Ticket ID with PM.

Here it is a second time.



CS001539459


Thank you very much for your use

Thank you optodata and blasiusxx, both lots of data has been forwarded to CyberLink in Taiwan.
Dafydd

Great.

Thanks, Dafydd.

Dafydd,

The Support Contacted me the second time in 2 days

Again , many thanks for your hard work . Others may follow your example.

GREAT !!

Now i hope the issues could be eleminated.

Hi blasiusxx ,
Excellent
Dafydd

I've also had several messages from tech support, and they just now referred my to my own *post* about fixing AVI issues!

While I'm actually very flattered that my work-around is being used to help people with these problems, I did ask to have my report sent on to the engineering team in hopes of having the issue "officially" addressed in a future patch.

Dafydd, if there's anything else you can do on your end to make sure this is seen by the right people at Cyberlink, I'd really appreciate it!

YouTube/optodata

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Hi optodata,
I have chased the matter up. I fully understand.

Did the fix work?

I'll let you know what feedback I get.

Dafydd

Quote: ... Did the fix work? ...

As a matter of fact, it did!

It also looks like the matter has been escalated, and they just informed me that they've been able to duplicate the issue and an engineer is now assigned to address it.

Things are looking promising now, so thanks very much for making sure this received the proper attention!

YouTube/optodata

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Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Hi optodata,
Yep, that's the info I received to. Good to know you've been informed.
I'm sure pleased the "fix" workaround worked ok.
Dafydd

Would you guys recommend skipping this patch if the program is 'relatively' stable? If aint broke don't fix it kinda patch? Thanks. 4790K / Asus Z97i-Plus / 16gb (2-8gb)crucial @1866 Mhz / Samsung ssd 840 pro 250gb / Samsung 850 evo 250gb M.2 / 2-4tb HGST 7200rpm raid 1 / Nvidia GTX 1070 founders) / corsair RM650 PS / LG BD-RE

Aldoxide, it's certainly your call.

If none of the issues addressed in Dafydd's initial post affect you and everything is running smoothly, I don't see any reason to update. If you do encounter anything out of the ordinary, you might want to install the patch then as there are typically other fixes, stabilzations and improvements included beyond those primary ones that were spelled out.

If that still doesn't address whatever issue has come up, then by all means post what you're seeing and let us help

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

I cant burn full hd 50p after this update. And pd crashes very often. And sometimes it just cant save project. AMD 8120, geforce 760, 16 gb ram.