First you must check whether you or someone else can retrieve data from your old computer.

In this amount of data you have to search for the installation files you downloaded in June.

These you copy to your new PC and install them.

If this is not possible, you need to contact CyberLink Customer Service.
https://membership.cyberlink.com/support/customer-services.do

Good luck!

Cheers, Anja PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

If your hard drive in your old computer did not die, you can connect the old hard drive in your new computer then copy the wanted files from the old hard drive.

Or you can get a USB external case for the old hard drive.

There are two kinds of external case, SATA or IDE, you must get the kind your old hard drive is. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hi,



I have the same issue, I have rebuilt my PC and now need to re-download Ver 13 but cant find it anywhere.

A simple link to the download file (as provided in my original order) would be great.

Many thanks

Simon

If you happened to purchase through Amazon, you can DL it from there.

Too bad CL makes it so difficult to do this. .
.
Never, under any circumstances, combine a laxative and sleeping pill on the same night.

PowerSpec G310
ASRock Extreme 6 A85X
AMD A10 6800K Quad Core Processor 4.1GHz
16GB DDR3-1600 RAM
EVGA GTX960 Super OC GPU
Windows 7 Pro

Hi,

Every time I have acted with CL I received an email with various download links.

------

------

I do not know how long these links is valid - have never needed extra downloads.

I do not know if CL's policy is a restricted download period or is that you must pay extra on the purchase to extend the period for the download option.
Other companies use at least this policy.

When I install purchased software and found that that works, I always take a backup of the downloaded on an external disk - precisely because many companies have restrictions in the download period.

As mentioned earlier, it is usually possible to retrieve data from an old PC even if the PC is broken down and will not start.

This I have even experienced a few times so unless you have deleted your downloaded installation files you should be able to restore them - hopefully.

One very important thing is of course that you still have your Product Key otherwise you have to if you bought from CL go to 'CyberLink Members Zone - Manage My Products "and see it there.

Good luck! PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

Yes, I have those download links too with my original order, but they no longer work.

I emailed support and they sent me some new links, which are time limited.

I also found my backup copies (which I always do, just couldnt find them at the time..!)

So all is good.

cheers

simon

Ih Simon,

I'm pleased to know that both CL has been helpful and that you found your backup.

Happy editing.

Cheers, Anja PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12