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Problems playing new Bluray Disk Power DVD Ultra 13 Version 13.0.4324.58
BOOSTEDI5 [Avatar]
Newbie Joined: Jan 17, 2012 21:03 Messages: 9 Offline
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I'm getting this error when attempting to play a new Bluray I just bought online.

"AACS License Key Update"

With this text (See image Below0
"An important component of Cyberlink Power DVD requires you must update Cyberlink PowerDVD to continue the playback of this content. Then I click yes and it successfully updates the AACS codes but goes in a continous loop."

I was unable to get the Bluray to play. The only update I can apply right now is the update the Breaks the Audio in PowerDVD.

So, I can't update to this patch because then my audio doesn't work at all.

This is quite frustrating that from what I've observed Cyberlink software starts to not work very good and they are always trying to push new versions as a solution. I'm not willing to give more money in hopes I can keep playing my Blurays. All my other Bluray movies work fine.

This isn't the first time I've seen a prompt come up saying it nees to update in order to play the disk but this is the first time updating doesn't do anything.

I had a friend test the disk on his Sony Playstation 3 and it works fine on a stand alone player. I contacted the manufacturer and they said this is the first time they heard about this problem. Thx for any ideas or fixes.
[Thumb - powerdvd-aacsPROMPT.PNG]
 Filename
powerdvd-aacsPROMPT.PNG
[Disk]
 Description
AACS Prompt
 Filesize
17 Kbytes
 Downloaded:
164 time(s)

This message was edited 1 time. Last update was at Nov 10. 2015 22:48

~Enjoy~
Hicham_B [Avatar]
Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
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Hi BOOSTEDI5,

Please contact directly our support team for this purpose.We offer a free support both via email and phone.

Support

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
BOOSTEDI5 [Avatar]
Newbie Joined: Jan 17, 2012 21:03 Messages: 9 Offline
[Post New]
Quote: Hi BOOSTEDI5,

Please contact directly our support team for this purpose.We offer a free support both via email and phone.

Support

Greetings

Hicham


Ok, I'll give support a call for this issue when I have time. thx ~Enjoy~
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