Production Crash All Formats

Uncle Blackey

Newbie Joined: Oct 13, 2015 23:56 Messages: 5 Offline

Solved by

Oct 14, 2015 00:32

I'm new to PD. I purchased boxed disc version. I had some success with trial version. I can't seem to produce anything of a higher quality than AVI 720x480, which is horrible. No transitions, no music, no titles, all clips are .mov files filmed on iPhone 5s @ 1920x1080. I can produce small clips less than 1 minute.

I first tried to produce a 46 minute video, then broke it up into 15 minute increments, still crashes after about 2 1/2 to 5 minutes, rendering box almost always appears at 2 1/2 minute to 3 minute mark. I've searched forum to find similar situations, no luck. I have a major project due in 2 months and am concerned about not being able to finish. Editing and preview works well, no complaints.

Not a slouch system, not a high end rig. When I watch performance in Windows Task Manager, CPU usage maxes out up to 90%-99%, So I'm leaning toward a CPU upgrade. But it seems that a well rated accessable program like PD would be able to accommodate middle of the road hardware. However, the weaker link seems to be the GPU, but it seems that would relate more to editing, preview etc.

Win 7 Home Premium

Intel Core i5-3570k CPU @ 3.40GHZ (4CPUs)

16GB Ram

1.61 Free HD space

NVIDIA GeForce GTX 650 Ti

PD Ultimate 13.0.3130

DX Diag attached, as well as screenshots of my error messages


Filename	second fail.png	Download
Description	Uncle Blackey PD Second common Crash
Filesize	169 Kbytes
Downloaded:	34 time(s)

Filename	DxDiag Uncle Blackey.txt	Download
Description	Uncle Blackey DXDiag
Filesize	35 Kbytes
Downloaded:	326 time(s)

dgpd2015

Newbie Joined: Sep 07, 2014 21:19 Messages: 18 Offline

Oct 14, 2015 09:42

That explain you have a very low free HD space 1.61 might cause crashes often, PD need temp more plenty free HD space left to work on.

1.61 free HD space will not help much.

100 or more HD space might help.

This message was edited 1 time. Last update was at Oct 14. 2015 09:44

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Oct 14, 2015 11:17

This appear to be homebuilt pc with poorly matched components. It appears that the motherboard is designed for the intel xeon processor but a consumer i5 overclockable processor is installed in it's place. A consumer grade consumer graphics card is installed instead of a workstation card and it's driver. 16 GB of ram is installed but the windows 7 operating system can only access 3.5 GB of the ram because of the 32 bit win 7 home premium os. 12 GB of ram out of the 16 GB ram installed is wasted money here.

An experienced pc repair tech. or professional might be able to sort this out. Other users may suggest a different solution in trying to get your pc to work well like installing win 7 pro 64 bit or even windows 10 to start. I would hate to see you spending more money without good help first.

Let us know if any of this helps.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 14, 2015 14:14

I think tomasc's assessment is on the money and you would really benefit from upgrading to a 64-bit version of Windows so you can access all the RAM you have installed. That should not directly cause a crash when producing, and the fact that you can't produce anything in HD and that PD completely crashed without any actual error message tells me that it (or one of the important componet programs it relies on) must not be installed correctly.

Please try the following steps and see how things work afterwards:

Uninstall PD13 and also let it uninstall Quicktime and SmartSound if prompted

Get the latest video driver from nVidia.com. Install it and use the Custom installation option, and uncheck everything except the graphics driver

Reinstall PD13 (you'll need to have your license key) and allow it to (re)install Quicktime and SmartSound

Get the latest version of QT from quicktime.com. When you install it, you only need the Essentials files, and you can set everything else to not be installed. NOTE that the QT framework is absolutely required by PD, even if you never work with or produce QT/.MOV files

Reinstall the PD13 v3130 patch

Uncle Blackey

Newbie Joined: Oct 13, 2015 23:56 Messages: 5 Offline

Oct 14, 2015 18:43

Thanks all, thart was exactly the feedback I was looking for... The nice young man who sold me the hardware assured me it was all going to get along well. I will follow the advice and advise. I like PD 13, lots of great features.

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Oct 14, 2015 21:25

I'll be the one to disagree a little, yes, plenty of issues in the build but these shouldn't cause the PD "Produce" issue.

Not sure the exact model of the MB other than it's a Z77 chipset. OP, can you post the exact model of your motherboard? Many Z77 MB's support the i3, i5, i7 as well as the Xeon chip sets of the 1155 socket as this i5-3570K. I run one myself with a consumer grade Nvidia GTX 6xx or 9xx video card. No issues at all directly related to PC architecture.

Yes, 16GB RAM with a 32-bit WIN7 operating system, someone messed up there for sure. You need the 64-bit version of WIN7 to take advantage of that purchased 16GB of RAM, however, absolutely no reason for this causing the PD "Produce" issues.

Sure I wouldn't have installed a 3TB single disk for the OS and user data files only to use 2TB of it. It's surely won't create this PD "Produce" behavior though.

Bottom line, I'd ask your nice young man who sold it to you to at least reinstall a proper version of WIN7 64-bit version (or the 64-bit OS release of your choice) to at least take advantage of the money you spent on RAM and then with the new OS install and PD install maybe things will be operational. I'd surely ask for your disk space too. Buying a 3TB capacity WD30EZRX hard drive and using 2TB not in your best interest.

Jeff

This message was edited 4 times. Last update was at Oct 14. 2015 22:34

Uncle Blackey

Newbie Joined: Oct 13, 2015 23:56 Messages: 5 Offline

Oct 14, 2015 23:18

The Motherboard is a ASUS PBZ77-V LE Plus. The good people at ASUS claim its i7/i5/i3/Celeron compatable. While my hardware buying skills might not be up to snuff, I do all my own work. I do have Win 7 64-bit. So the plan is to backup everything and reinstall a-new and see if I can wake up my lazy ram.

Thanks

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Oct 15, 2015 00:21

Quote: The Motherboard is a ASUS PBZ77-V LE Plus. The good people at ASUS claim its i7/i5/i3/Celeron compatable. While my hardware buying skills might not be up to snuff, I do all my own work. I do have Win 7 64-bit. So the plan is to backup everything and reinstall a-new and see if I can wake up my lazy ram.

Thanks

Very good MB, nothing wrong with that.

Just make sure your Win7 64-bit is not the Windows 7 Home Basic version, that is limited to 8GB RAM so you won't benefit from your 16GB purchase. All other versions of Win7 64-bit support at least 16GB.

Jeff

This message was edited 1 time. Last update was at Oct 15. 2015 00:22