Hope this fixes the issue of the program not auto detecting any 3D media :/ The answer is 42!

No it dosnt

NOPE, I found that out also Chris :/

Think I will request a refund because without that feature its pretty useless! The answer is 42!

Hi Hicham

1. Once again youve posted a beta with no instruction with how the community should engage as testers into this build. Do you want bug reports in this thread or submitted to support via tickets or something else?


2. Bug Repot Number 1: On first running the new version, I unexpectedly was presented with an upgrade powerdvd window claiming there was a patch to enhance the experience when this is the latest beta patch AFAIK. Something is wrong with the versions that the patch checker knows about.


3. Bug Report Number 2: There is no video display on video playback. Just black screen. Happens indepedantly of film type. Ive tried turning off/on video enhancement and this doesnt fix it. I run UHD@60HZ through HDMI 2.0 on Win 10 x64 via a Geforce 960.


4. Bug Report Number 3: Various crashes on closing the app or starting the app. I submitted them all via the cyberlink error report submission window that automatically comes up on crash.

Following these problems I tried reinstalling the patch but this has not resolved it. On the initial patch I elected not to keep user preferences and I observed all these 3 bugs, then on the second patch run to see if reinstalling the patch fixed anything, I elected to keep user preferences. This hasnt changed any bug behaviour.

Overall this build is badly broken and should not progress any further past beta without rectification

Ok on Bug Report Number 3, I was previously on Windows 10 x64 build 10565. The reason for me being on the windows insider builds is because 3D bluray playback wont work correctly without it, refer to my "bugs bugs bugs" thread on this forum for details. So today I have progressed to Windows 10 x64 build 10568 and I have done more testing. Bug report number 3 with PDVD crashing on startup of playing a file no longer replicates. So either the crashing on startup is intermittent or it was a windows bug thats now fixed in build 10568. If it does crash again, Ill use the cyberlink crash reporter to send the details to you.

Sadly though bug report number 2 on windows build 10568 is not fixed and this bug still replicates. I get either black or green display when trying to view videos. No video is displayed but the audio plays OK I can hear it.

Windows media player and ffmpeg LAV Filters/MPC-HC all work fine on video playback with build 10568

After I installed this Patch not only did the 3D AUTO mode fail to work, but when I select the 3D format I lose AUDIO totally - so we get 3D but no sound

I bought another program that is working ok, but its no9t as good as Power DVD 14, or 15.

I put Power DVD 14 back on and that seems ok as long as I dont install last patch.

If you need BETA testers email me! The answer is 42!

Hi Nullack,



For Q1,

You can reply the topic directly for the issues which are related to the fixed bugs in release note.

If not related, please go to CS support or open a new thread on forum.

For Q2,

Can you please help me to check this problem further? You mentioned there is a beta patch update notification within PowerDVD. The condition cannot be reproduced at our lab.



For Q3

This issue can NOT be reproduced with PDVD15 GM3 v2003 + GM4 Beta Patch v2205 on our platform.

1. Can you provide based build version and TR/SR number for us?

2. Can you provide more detail HW info for us? DxDiag?


For Q4,

We would need your email account to check the crash report you mentioned.

The email you entered in our CS support system cannot find any crash reports for the beta patch.



Thank you

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hi Hicham

Bug #3 where no video is displayed its all just a big black or green screen, this is the big one with this build. From previous support tickets I understand you dont have a GTX 960 and you just have a 980 in your test lab internally. This is an important difference because mine is a newer chip that has a new revision of the nvidia video decoder engine in it, amongst other changes it can now do full hardware decoding of HEVC. I'm also on Windows 10 and running a 4K UHD desktop @ 60 Hz through HDMI 2.0. You asked for a dxdiag.txt here is the pastebin URL for that:

http://pastebin.com/mSFA4r8w



SR Number: DVD150310-04

TR number: TR150401-016

Version: 15.0.1510.58

Version Type: Ultra Version


Please note with bug #3 it replicates everytime on my hardware and software config. It did it on windows build 10565 and the current 10568. It did it on Nvidia driver version 358.50 and its also replicating on driver version 358.59. It happens regardless of video type and regardless of having video enhancements on or off. I currently do not have AnyDVD HD installed. Other players such as windows media player and ffmpeg lav filters/mpc hc work fine.

With bug report #1 where powerdvd 15 thought it had a newer version than the beta patch, Im afraid I cant say much more than what I already did. When I first patched it to this beta build, a window popped up saying there was updates available when there is not.

With bug #2, something is wrong with your crash reporting system if you cant see my beta crashes being submitted. One of them for sure I put in my email address as used in the support tickets. Your either loosing data or the data is somehow not getting into your internal system, or youve blocked me from submitting crash reports. In the end though, I suspect this was a windows 10 build 10565 error as I cant replicate it on 10568 anymore. If it does happen again on build 10568 of windows 10, I will ensure my email address is included and I will notify in this thread that it happened. Unless someone else can also replicate it in the meantime I think its fair to say it was a windows build specific problem.

To my mind fixing bug #3 is critical cos without a fix, I cant do video playback. Since I cant do video playback I cant also test if youve fixed the problem in prior builds (which Ive reported numerous times) where the subtitles at UHD resolutions with high DPI font scaling on say MKV encoded subtitles no longer is so large it wrecks the video playback. Youve been a bit cryptic to say other "minor buig fixes" so I dont know if this is included as a fix in minor bug fixes or if its still outstanding for a fix.

Thanks

Hi Nullack,

The SR and build number show you might not patch PDVD15 successfully. That’s why the build number remains v1510, but not v2205.

Please reinstall PowerDVD 15 to restore the original version. Then, applied v2003 patch from: Patch

After patch update, install the beta patch to check if SR number is DVD150828-08

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hi Hicham,

Bug #3, I concur when PDVD15 is installed OK it does not occur and video playback is OK. I totally uninstalled including registry cleaning and app data locales, rebooted, installed original version, rebooted, patched to 2003, rebooted, patched to 2205. Now it works. I still feel there is a problem as both bug 3# and bug #1 manifested themselves in some sort of corrupt/incomplete patch process. It's an issue especially because it was a silent failure - I was given no notice as a user the patch did not occur correctly before you saw from my SR number that it didnt work right. The patch process needs to be robust and clearly tell a user when things arent patched right. I realise this is probably getting into the zone of a "feature enhancement" and not a true bug, so I'm happy to consider bug #1 and bug #3 closed. Bug #2 is reasonably classed as a MS Windows build specific bug so thats closed from my point of view. I now see the following:

PowerDVD Version: 15.0.2205.58

SR Number: DVD150828-08 (DVD150310-04)

TR Number: TR151005-019

I've conducted additional testing. HEVC files are playing back fine including 60 FPS Main 51 3840x2160P. However Main 10 L52 UHD content still remains a stuttering mess because PDVD15 doesnt do full hardware decoding of high colour bit footage it resorts to software and becomes overwhelmed. I appreciate again this is probably a "feature enhancement" and not a bug. Oh well, maybe PowerDVD version 16 will do it

I do however have a new bug report #4. This is the problem where people running UHD displays are going to be running 300% DPI font scaling because that is the default recommended by Microsoft for large displays like my 65" UHD 4K display. What happens as you know since I've reported this many times in the past, is that the subtitle font size user preference is not respected in the Cyberlink subtitle settings section. Regardless of the font size in the user preference for the cyberlink subtitle settings, its always ridiculously huge and it really does wreck video playback. An example is below:





http://s8.postimg.org/3nx262x85/beta.png

Hi Nullack,

To bug #4:

1. If you have a HDMI 1.4 cable, could you try with it?


2. If you do not have a HDMI 1.4 cable, could you provide a remote session for us to check?

Greetings

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hi Hicham

All my HDMI cables are category 2 high speed HDMI cables with ethernet and are only 1.5 meters in length. They easily exceed the HDMI 2.0 specification. I tried swapping the one out for the 960 into the 65" curved UHD LED LCD 3D TV, and there is no change to bug #4 it still occurs.

FWIW, ffmpeg lav filters with MPC-HC does do the same video files with the same subtitles all fine without it being super large like PDVD15 so I'd be quite suprised if it was something hardware related like a cable. Whats more telling is that user preferences about what size the subtitle font in PDVD should be makes zero difference and I think that test result demonstrates there is a bug there in PDVD.

I am happy to assist Cyberlink in anyway with debug builds, providing info, remote access to my HTPC etcetc. For remote access I am in the GMT +10 timezone, I would be happy to set it so you can just log on without me being present as I suspect setting a time for all parties could be problematic. I am happy to discuss this further via email to keep it private, please use the email address in my support tickets.

Thanks

Thanks

Hello Nullack,

Unfortenetly we cannot offer a remote session, it was my fault and i'm very sorry for that. However I recomand you to contact our costumer service. In CyberLink Members Zone you can directly enter your question / problem. This system allows us an optimal support for your request. Our support team will send you an email with a link once a response is ready.

Thank you in advance

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

EDIT: The support ticket for bug #4 is CS001526820



Hi Hicham,

Thats OK I can do a support ticket for bug #4.

I just finished a whole bunch of other testing. 3D bluray disc playback is working fine. This is after all the work I did on diagnosing problems that required me to goto a windows 10 insider preview build and beta nvidia drivers.

Bug report #5. Your failing the windows driver verifier tests. This is not new to this beta and Ive reported it before on this forum.

http://forum.cyberlink.com/forum/posts/list/45829.page

You seem to be using normal ring 3 app mode processes to run non disc content like playback of video in MKV etc. However when disc based content kicks in like trying to play bluray discs on PDVD15 it seems ring 0 kernel mode processes get involved such as clhelper.exe with the kernel.

When you test MS driver verifier with standard settings on all device drivers for the system, and use PDVD15 for bluray disc playback, it reveals that your code is making illegal calls in ring 0 kernel mode processes.

There is another set of tests from Microsoft beyond ring 0 kernel mode testing with device driver, called Microsoft Application Tester which runs through the presentation layer and has a habit of finding bugs on ring 3 application mode. This extends into the Microsoft platform ready test tools and so on.

I strongly suggest to be Microsoft platform ready you need to pass Microsofts tests and the fact is in this beta, your failing them in the beta build.

Regards

Hello, I am new in this forum.

I used most of Cyberlink products. PowerDVD is a unique program.

I would like to suggest about TrueTheater Sound.

In Advanced Enhancement, it would be better to separate Dialogue Enhancement or Clarity, Surround Sound, Bass Booster Levels.

It is like the TrueTheater for Video settings, it has more settings.