PHD7 Loast Face Tags from PHD6 Project

ROBERT58

Newbie Joined: Apr 17, 2010 23:43 Messages: 24 Offline

Solved by

Sep 17, 2015 21:59

I upgraded to PHD7 from PHD6 and just noticed that the Face Tags are no longer listed. How do I correct this issue? If I open the project file with PHD6 the Face Tags are still present.

I found the original files from the PHD installation and copied them to the PHD7 folders, however all of the names have 0 listed for the number of photos that have been face tagged.

How do I fix this issue as I have over 400 photos that Ihave spent time face tagging.

This message was edited 3 times. Last update was at Sep 17. 2015 22:23

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Sep 19, 2015 13:43

Hello Robert,

I concur. Disappointingly, exactly the same thing happened here

So far, I haven't found a way to reinstate the face tags generated in PhD 6. I'll refer this issue to CL & perhaps they can advise.

PIX PIX YouTube channel

ROBERT58

Newbie Joined: Apr 17, 2010 23:43 Messages: 24 Offline

Sep 20, 2015 17:15

Thanks for confirming this issue. I will open a support ticket with CyberLink and escalate it on my end.

ROBERT58

Newbie Joined: Apr 17, 2010 23:43 Messages: 24 Offline

Sep 26, 2015 01:09

It has been five days without a response from CyberLink on my support ticket.

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Sep 26, 2015 02:21

Robert,

I have also reported the issue, directly to the R&D team. I imagine it may take some time to investigate & correct. That's possibly what's occurred with your support ticket.

PIX PIX YouTube channel