Concurrent User Sessions are not supported.

starwarsgrrl365

Newbie Location: Texas Joined: Sep 14, 2015 18:52 Messages: 2 Offline

Solved by

Sep 15, 2015 10:55

Good morning,

I was running PD13 for a few hours right after purchasing, until it crashed, and now it will not re-open no matter what I do. I get an error message that says "Concurrent User Sessions are not supported."

I've searched this forum and Googled but I have not been able to find an answer to my question. I just purchased PowerDirector 13 yesterday (around midnight) and I'm running Windows 10. Everything was going along fine for the first few hours, then it crashed and now the program is useless to me because I can't get it to open. At all.

I've rebooted my computer several times, in my searches online I've found various sites that say to go in and kill processes associated with the program and those solutions have not helped. I've submitted a ticket to CyberLink Tech Support which they've not responded to at all.

And PD13 will not open at all - I cannot work, cannot get to the only project I've begun...

Any advise or help is greatly appreciated.

Thanks,

Sam

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Sep 15, 2015 12:52

Update to the latest patch v3130 by opening this link: http://forum.cyberlink.com/forum/posts/list/44734.page , reboot and try again. That patch is for windows 10 compatibility.

Let us know if the update help...

starwarsgrrl365

Newbie Location: Texas Joined: Sep 14, 2015 18:52 Messages: 2 Offline

Sep 15, 2015 15:01

I updated to the v3130 patch and everything seems to be working perfectly.

Thanks so much for your help!!

Terminal

Member Joined: Dec 30, 2015 22:38 Messages: 56 Offline

Jan 26, 2016 04:53

Powerdirector's code must look like swiss cheese because I've gotten so many different bugged error codes it's not even funny anymore.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jan 26, 2016 05:37

When this message appears, go into Task Manager and kill the process. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
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Quatryle

Newbie Joined: Feb 27, 2017 13:57 Messages: 1 Offline

Feb 27, 2017 13:59

Quote When this message appears, go into Task Manager and kill the process.

I'm getting this problem too and PDR.exe is not currently running. I had another Cyberlink program and tried closing it out but I still get that error

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Mar 01, 2017 08:57

Quote

Quote When this message appears, go into Task Manager and kill the process.

I'm getting this problem too and PDR.exe is not currently running. I had another Cyberlink program and tried closing it out but I still get that error

Have you tried rebooting your computer?

Sometimes there is a function left running in Powerdirector if the shutdown was not proper. (Program crash).

You may be able to see it running in Task Manager, It could be on the Process tab or on the Services tab. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Mar 01, 2017 11:56

Error messages are a useful pointer to what has gone wrong. I wish PDR would always throw the error but it doesn't!

I'm building a Windows application for my computer which runs in an 'always on top' window with amongst other things shortcuts to all my apps. While testing, the shortcut to PDR simply wouldn't work?? Task Manager however revealed four instances of the process running.

Neil.F.1955

Senior Contributor Joined: Mar 07, 2012 09:15 Messages: 1303 Offline

Mar 01, 2017 12:50

Quote Error messages are a useful pointer to what has gone wrong. I wish PDR would always throw the error but it doesn't!

I'm building a Windows application for my computer which runs in an 'always on top' window with amongst other things shortcuts to all my apps. While testing, the shortcut to PDR simply wouldn't work?? Task Manager however revealed four instances of the process running.

Have you tried using Ctrl+Alt+Delete to enter Task Manager? You may see it(PD13) sitting in there and listed as "running". Click on "End Task", that should shut down the "phantom" running of your Power Director 13.

This message was edited 1 time. Last update was at Mar 01. 2017 12:50

Longedge

Senior Contributor Joined: Apr 28, 2011 15:38 Messages: 1504 Offline

Mar 01, 2017 14:45

Quote Have you tried using Ctrl+Alt+Delete to enter Task Manager?

I used "tasklist" and "taskkill" as I had a CLI open checking what had gone wrong but yes Windows Task Manager would be the normal way.

I was making the point that although PDR manages to 'intercept' a call to open it if a previous instance is already running it does not always throw the error message, the process is created and it's then possible to end up with multiple instances running without any apparent cause.

roadtripswithyogi

Newbie Joined: Apr 17, 2020 21:22 Messages: 1 Offline

Jan 25, 2021 14:24

I've tried to "kill" the process in task manager a couple of times but it still isn't helping. I have restarted my laptop numerous times now and the "Concurrent User Sessions Are Not Supported" still shows up when I try to open PD19. Any other suggestions?

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jan 25, 2021 14:37

It's generally better to start a new discussion so the advice will be relevent to the current version of PD.

See if the information in this post helps. If not, you can try uninstalling PD19 and then reinstall it.