Hi Branais,

For BD playback, there are some AACS components requires periodic updates to keep the latest BD playback compatibility. The updates is for free and you can refer to our FAQ: FAQ

If you still get the update dialog after the update done. You can check if there are any program updates for your PowerDVD by:

1. Click PowerDVD logo at top left side of program.


2. Press “upgrade” button and switch to software updates tab to check if there are any free updates.


3. Check if there are any updates in Updates tab

(The program interface could be slightly different from various PowerDVD versions.)



If you still have trouble, don't hesitate to contact CyberLink customer service. Support

Thanks

--

Regards Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hi Hicham,
Thanks for your reply.

Yes, I understand updates are necessary, but the scammers know that as well.

So, you're saying this is genuine? That was one thing I needed to know.

Oddly, the update link in the application *doesn't* show the AACS update. Nor did it show the July upgrade to version 6623, of which I had received no notification previously and that I only found through going manually to the Product Updates page on the website.

Are there problems? Why was this update not being shown to me?

So, if you *are* saying the AACS update is genuine, how do I get it back? I can't find any mention of it nor link to it on the website nor in the application -- where do I access it?

Thanks.

No rtesponse? That's disappointing.

I've been trying to get this info out of the useless, useless Cyberlink Customer Service, but as usual, they don't even answer specific questions. CCS says it comes up any time you run the app, but that's baloney. It's only appeared once since the update was allegedly released in July, and even manually checking for updates from within the application doesn't bring up the AACS update.

OK. SO does ANYONE know how to manually call up this AACS update so I can apply it?

Hi Branais,

When the BD titles with newer AACS encryption inserted, or PowerDVD AACS key is expired, the update dialog will pop up when you start playback. You don’t need to renew the AACS key manually. PowerDVD will detect it automatically then pop up the dialog accordingly.

If there is BD movie can’t be playback after renew the AACS key, please provide the About page snapshot and the BD title name.

Best Regards
CLN Forum Team Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hicham,
Thnks for the further reply, but you apparently didn't read where I said the update *doesn't* come up. It's come up just once since July, and even putting that same disc back in (after rebooting my PC and restarting PowerDVD) doesn't bring up the update.

The disc in question is the recent UK release on Blu-ray of the Special Edition version of Kingdom of Heaven. Another example is the UK release of Interstellar. Both are Region B, which is what my PowerDVD is set to.

Branais

(Edited to add requested "About" window.)

Glad to find this post, I am wondering why this happened to my PowerDVD. Is there any way this error message can disappear?

Hi,

We checked the backend server and the AACS key is not expired in the PowerDVD you are using. It might not be an AACS key expired issue. We will provide supports via CyberLink customer support system. Please check the mail sent by the support system.

Kind Regards

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hi Hicham,
Okay, I'm confused by that.

Was your latest message intended for me? If so, I don't understand it. I haven't said anything about the AACS key being expired; the software was asking me to apply an AACS update, which I didn't do at the time, and now it doesn't come up again, even with the same Blu-ray disc.

Have wires gotten crossed somewhere?