i should have added that i have a lg 4k tv gtx 660 sc video card i7 processor and 16gb ram with monster cable hdmi 2.0. i was playing around with it last night and when i have the movie ar 24hz the video looks fine. does anyone have an idead what the problem might be?

Hi Sublp111

Please follow this steps



1) Check if the software is actual. If it is not so please try this patch

If it doesn't help, please go to step 2&3

2) Delete the cache file under user's appdata: C:\Users\(USER_NAME)\AppData\Local\CyberLink\PowerDVD15\cache Reinstall PDVD without keeping user settings

3) Reinstall PDVD without keeping user settings(after instaling, please check the pach above again)



If all this doesnot helps, so please submit CS tickets.



Thank you

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Hi there,

I have the same issue. It started after I upgraded my Graphics Card from a nVidia GTX 770 to an GTX 970.

I have an LG 4K UHD Smart TV and when it is set to 60Hz and I launch PowerDVD 15 it will come up like a 3D movie, except the TV is not a 3D TV. I have been through all the settings and have tried your suggestions here, but I get the same issue.
The only fix is to set the refresh rate back to 30Hz which is a bit annoying.
I have created a ticket on this already. Just waiting on a response.

Running Windows 10 64Bit.

Thanks
John

I have uninstalled PowerDVD
I have uninstalled and cleaned out all nvidia drivers.
Installed latest WHQL drivers from nVidia
Installed PowerDVD Licensed version
Installed the patch
Same damn issue.
Only on my LG 55" 4K UHD at 60Hz I get a 3D window and it is pushed up to the left.
If I set the TV to 30Hz it works but watching BluRAy is sluggish and the Audio is slightly out of sync.
Really pissed about this. Paid good money for something that doesn't work. But there is no other choice really.
AnyDVD HD and VLC don't give me Menus for watching content like Game of Thrones that has multiple episodes on one disc.
Gutted.

Hi John,

Can i have your support ticket number?

Best regards

Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp