Thanks very much for uploading your clip

You're using the H.265 HEVC encoder which is very new, and I wonder if you'd still have the issues if you produced to the same profile in H.264 AVC [MPEG-4 1280x720 24p (16Mbps)]

I have no trouble importing, playing or editing the clip here on my Win10 desktop, so I'm really starting to think that the reason your friends can't play it is because their PCs can't play HEVC videos. Even though you're producing to "MP4" it's the codec you're using that matters and I'd be very surprised if you or your friends had any problems with the H.264 settings I listed above.

Please try producing to that and see how it goes. When you get a chance, please run the DxDiag test and attach the results for your desktop. It will still be helpful to see what's going on there.

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

attached is video at 1280/720 and DxDiag JohnT

OK. Your DxDiag files looks mostly ok, and it shows that you still have the Win8.1 video driver installed for your GTX280. Please download the latest Win10 64-bit driver *here*

Also, your new video is still produced in H.265 HEVC. Please use these settings and try playing it on your desktop:



YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Using the H264 AVC MP4 option fixed the problem. I had been using the H.265 HEVC, not for a specific reason other than I just found MP4 there first. The MP4 file produced as you recommended above plays just fine on my desktop and laptop. It appears you have solved my problem. Now I will try that format with a couple of friends and see if it plays ok for them... thank you for your time, I really appreciate your help. JohnT

Wonderful

Since you're working with sports videos, can I ask why you've chosen 24 frames per second? If your camera can record at 60p, then you should produce to MP4 at that rate to have the smoothest action and clearest "freeze frames." If your camera can only record at 60i (interlaced instead of progressive), then use 30p as it's still better than 24p.

Also, 1920x1080 will give you a bigger/better/clearer picture than 1280x720, so consider that as well if your camera records in 1080.

Good luck!

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

I wish I could record at 60. Although a lot of web sites list the camera (Panasonic HDC-TM55) with a 60 frame capability, it only applies to the still photo option. There is no video option for 60 fps. I know that sounds strange but I've gone over the manual numerous times looking for a 60 option. My son has a camera that does 60 so I might give that one a try. JohnT

You're right, your camera looks like it always records 1920x1080/60i, but you can still improve your produced videos in 2 of the 3 ways I just suggested.

Using these Produce settings will give you the full-size video with 30 progressive frames per second:



YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Thanks for the advice. I'll give it a shot. I'm also looking at new cameras. Been doing that for awhile but hate to spend the bucks. I bought my existing camera in 2010...five years ago.. a lifetime ago in technology.

BTW, there are so many differences in the different recording formats. What is the big difference in the AVC MP$ and the HEVC MP4? JohnT

I know. 60p is the best thing to come along in a long time as far as recording action, and now there's 4k and the need for 4k monitors to really appreciate the quality...

Anyway, H.265 HEVC (High Efficiency Video Codec) is a newer standard that's roughly twice as efficient at storing the same quality of video as H.264 AVC (Advanced Video Codec), so you can stream the same quality data (like from YT) on a lower bandwidth connection, and you can store about twice as much video inside a camera or on your computer or flash drives.It also does a better job of reducing the "blockiness" that can sometimes show up in AVC video, so overall it's a nice advancement and will probably become the next "must-have" format.

As you just found out, however, not everyone's equipment is able to play HEVC video at the moment and that will probably be the case for another couple of years. I think you should probably plan to produce to H.264 for anything you're going to share directly with other people for now.

If you're interested, there's a lot of info out there as you can see in this overview Wikipedia *page*

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Thanks again for the info. JohnT

Thanks for the immage about how to set up the output to AVC from HVEC. I had the same problem, and that fixed it!