Incomplete video from "Produce"

DaveN97

Newbie Joined: Aug 07, 2015 18:13 Messages: 21 Offline

Solved by

Aug 07, 2015 18:22

Just purchased and installed PowerDirector from CyberLink's online store on Friday 7-August-2015.

Win 8.1 64-bit. Gobs of memory and free disk space.

Spent several hours creating/editing a 30-minute video from numerous clips and static images.

I click "Produce", it starts happily, shows movie from the beginning in "Preview", churns for 15-45 minutes depending on format. No error messages are displayed during or after "Produce". In all cases (except one hang), video displayed normally in preview during "Produce", and "return to Edit" was the only output displayed after "produce" finished running.

When I play the output file, it is starting in the middle - beginning of the video is LOST.

Happens targeting AVI, MPEG-2, and H.264.

I'm playing output with VLC or Window Media Player (same result).

This is REALLY BAD! I need to finish this movie!!
This is for WORK, not a silly kitten video!!!

Thanks in advance,Best Regards, Dave

A bit more detail:

Failure 1: Produce H.264 with AVC 1280 x 720/24p
Output video starts in middle, INITIAL PORTION OF VIDEO MISSING (no errors during produce).

Failure 2: Produce MPEG-2 1280 x 720/30p
Output video starts in middle, INITIAL PORTION OF VIDEO MISSING (no errors during produce).

Failure 3: MPEG-2 Default output resolution 720x480
Microsoft Media Player: Shows no video! Audio seemed OK. May be due to MS lame Media Player.
VLC: plays the file OK including video (no missing video segments).

Failure 4: Tried QuickTime HD - partial movie produced, then Producer hung.Had to kill with Windows Task Manager.

Try 5 worked better: MPEG-2 1280 x 720/30p (20 Mbps)
Microsoft Media Player: Shows no video! Audio seemed OK. May be due to MS lame Media Player.
VLC: plays the file OK including video (no missing video segments).

Failure 6: Windows Media WMV 1280x720
Again produced truncated output starting in the middle - playable by MS Media Player.
Most of video missing from very short output file.

Try 7: WMV 720 x 480/24p (2 Mbps), after reboot with nothing else running
Works Acceptably, plays with Windows Media Player, only 400k in size, resolution OK but not great.

This message was edited 8 times. Last update was at Aug 08. 2015 21:08

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Aug 08, 2015 11:56

Where did you get the first video in your project. Is it copyright protected?

What is the format and other properties of that video? (Right clcik on the video in your Windows folder and look for the properties. Post that information.

It might be that your video files are either corrupt, not supported or copy protected.

Try this - download the free "Any Video Converter" and convert the videos you want to use to the final format you want to use - for example mpg2 if you want to put the project on a disc.

This message was edited 1 time. Last update was at Aug 08. 2015 11:57

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

DaveN97

Newbie Joined: Aug 07, 2015 18:13 Messages: 21 Offline

Aug 08, 2015 12:06

All videos used were just recorded on a new iPhone (m4v format), and are not copy protected:
1280x720, 7866kbps, 30fps

They are certainly supported; movie preview and trimming inside PowerDirector works fine. Its just "Produce" that is horribly buggy. Note I get "almost" correct output if I produce in MPEG-2 default resolution, though there are other issues (incorrect scaling of input JPG for text pages, video does not show in Microsoft Media Player).

I certainly don't want to convert 20 video segments and retrim them all in the chance it might work better...

Aaarrrgggg....

This message was edited 1 time. Last update was at Aug 08. 2015 12:07

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Aug 08, 2015 12:15

If you want to make more than a kitty video, then it takes a lot more work.

You are now learning about the issues with different ratio/format resources.

Any Video etc will do a batch convert.

Sorry. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

DaveN97

Newbie Joined: Aug 07, 2015 18:13 Messages: 21 Offline

Aug 08, 2015 12:21

No, what I am learning is that I bought software that doesn't do what it claims, and produces incomplete output or crashes. "Reformat the input in the hopes it might work" is hardly a helpful suggestion!

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Aug 08, 2015 12:22

Good luck ! PICNIC .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 08, 2015 18:19

DaveN97,
welcome to the forum of volunteers.
We are here to help guide you to a solution for your video issues.
A first thing to look at is this link... http://forum.cyberlink.com/forum/posts/list/40225.page
Please give PART A and PART B, it's easy and no personal information is included.
A screenshot of the timelines of a failed project may also help us.
Video is a hungry beast, drops many computers to their "knees", however I suspect it may be something you are doing wrong, that's OK, it can get complicated.
Whatever it is, PowerDirector is a highly popular program because of it's power and functionality, as well as it's price point, it WORKS, we just need to find out for you what might have gone wrong.
Good luck, hope to hear from you with those attachments.
BTC

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DaveN97

Newbie Joined: Aug 07, 2015 18:13 Messages: 21 Offline

Aug 08, 2015 20:41

Thanks Barry for your reply.

First, I've edited the original post above to give a list of PowerDirector failures plus a few successes.
Hard to believe I'm "doing something wrong" when the program sometimes works, but mostly produces junk or hangs...
Basically, most attempts at higher resolution fail; see above.
The PC has 16GB of RAM and more than 200GB of available disk space; really ought to be adequate!

The SR number (Build#) from Help About: VDE150212-01

I've attached the DxDiag.txt and a screenshot of the timeline.
I'm afraid I cannot post the entire project to a semi-public forum as it contains proprietary info,
though I will send it to tech support when and if they reply to my ticket...

Thanks in advance,
Best Regards, Dave


Filename	TimeLine.PNG	Download
Description
Filesize	159 Kbytes
Downloaded:	43 time(s)

Filename	DxDiag.txt	Download
Description
Filesize	87 Kbytes
Downloaded:	774 time(s)

This message was edited 1 time. Last update was at Aug 08. 2015 20:43