Patch 1916 didn't fix the problem. I don't think this is related to issue others were having. I've been using Windows 10 for last year during the preview and this would occasionally happen. In one build would be broken, next get fixed and then break again. Unfortunately in final build seems broken again. I believe the issue is directly related to the Surface 3 Pro display port out and the Intel drivers for its HD5000 graphics. I have at times contacted Microsoft and Intel as well as PowerDVD 15. When I spoke to PowerDVD the response was it didn't support beta software as Windows 10 was still in development. Now it is finished I hope they fix this with the surface 3 Pro. Am I then only one using this device to try to watch 3D movies with. When it was working was great!

Well I submitted the error to tech support. Will update when I get an answer.

Well I did get a reply but nothing fixed yet. Was instructed to uninstall recent beta and reinstall new version 2003. Did and of course didn't fix problem. Feeling a little like I'm getting the run around. Problem is straight forward. Take a surface 3 Pro and place in docking station with the mircosoft displayport to hdmi adapter. Able to play stereoscopic 3D to my TV with windows 8.1. Update to Windows 10 and install all latest updates through windows update and install PowerDVD 15 all under clean install. No 3D.

I got this reply and now my support ticket is closed:

Dear XXXXXX,

Thank you for writing back.

In regards to your concern, I would like inform as you have mentioned the condition happen after Windows 10 upgrade, the Intel VGA driver are still having high update frequency by Intel lab due to Win 10 compatibility issue fixing.

Due to there is Displayport to HDMI adapter doing the signal conversion, the complexity would cause difficulty for engineer to sort out the exact root cause of the condition.

I would advise you to switch the VGA connection from A/V receiver to connect 3D TV directly with HDMI cable. Check if the 3D display could be detected by VGA driver and PowerDVD properly.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.

Use the below mentioned link to get back for further queries:

https://membership.cyberlink.com/support/service/technical-support.do

Thank You and Best Regards,

Akarsh
CyberLink Technical Support


This didn't fix my problem and the support ticket is closed. Only reason I own Power DVD 15 is to play 3D blu ray. Once my subscription expires wont be renewing my membership.

Quote: I am using a surface 3 pro with Intel HD 5000 gpu and since update to Windows 10 no longer detects my TV as HDMI 1.4 3D compatible. I have also tried the beta patch 1916 but same issue.

Have you tried forcing your TV as HDMI 1.4 3D compatible in the settings?

Ive also been trying to work with Arkush on my own 3d bluray playback not working on windows 10.

I think the suggestion he makes about Intel drivers probably isnt a cop out on behalf of cyberlink and has some merit. Theres been allot of problems with GPU drivers for windows 10, especially with the change to WDDM 2.0.

If your not running 4K resolutions HDMI 1.4 is fine to use for HD resolutions.

Adapters dont really work. Dont use adapters. Theres allot stuff going on with say HDCP with bluray 3d playback.

The differences appear to be that Im running an nvidia 960 gpu and running hdmi 2.0, but it still wont work with 3d bluray playback for me. Ive tried running HD just at 1920x1080 but that doesnt work either. Generally NVIDIA are far more regular than Intel with GPU drivers and fixes but I cant in all fairness say its for sure not a driver problem. Anyway I'd like to see Cyberlink prove its 100% a driver problem if that ends up being the root cause with these 3d playback problems.

I know its not my display cos my sons xbox one can do 3d playback no problem onto the display.

Did you notice that you posted in PowerDVD 15? Is that what you have. It is very new. Perhaps if you posted in the area covering your version, someone might be able to help more.

Please post what version you have. When you do, please post the dxdiag.exe evaluation of your computer. At the bottom of that are some error messages that MIGHT be of help. .
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Anything I post unless stated with a reference is my personal opinion.

I found a fix. The Intel driver that Microsoft roles out through their windows update isn't fully featured although it has the same diver number as the one from Intel's site. If you install the Intel driver it will fix the problem and was able to play 3d from my surface 3 pro to my 3dtv using the DisplayPort hdmi adaptor. Everything after installing the Intel driver worked exactly as expected. Very happy.

If anyone else having same problem and wants to try this. Download the ZIP form of the latest Intel graphic driver from Intel.com download center. Extract the download then go into device manger. Right click on graphic driver and hit update driver. Don't let Microsoft search for a driver but select have a disk then select folder you extracted to. The file you need to pick to install the driver is under graphics subfolder and is the only .inf file. The name changes but currently is called igdlh64.inf. I even noticed after installing this didn't just fix my 3D but Cyberlink True Theater was smoother too. Hope this helps.