YouCam Deluxe v7 upgrade without any older version installed?

JePe

Newbie Joined: May 07, 2012 05:24 Messages: 10 Offline

Solved by

Jul 17, 2015 14:19

Cheers,

I bought the upgrade version of YouCam Deluxe v7 and tried to install it - without success; the installer refused to work as no previous version could be found.

The computer has been re-installed a few days ago - am I really being forced to install an old version just to watch it getting uninstalled immediately? Other CL software deals smarter with this and asks for the serial no. of the previous version.

I already dropped a ticket but no life sign from CL so far ...

Kind regards from 35 degrees warm Germany,

JePe gigabyte g1.sniper z97 | intel xeon e3-1231 v3 @h2o | crucial ballistix tactical tracer | msi geforce gtx 960 gaming 100 million edition | asus rog xonar phoebus | plextor m6e black edition | kingston hyperx savage | wd velociraptor | lg bh14ns40 | enerma

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Jul 19, 2015 21:23

Quote:

I bought the upgrade version of YouCam Deluxe v7 and tried to install it - without success; the installer refused to work as no previous version could be found.

Usually installing an upgrade version will check old same product version is existing in the platform or not. So you need to install old version first.

JePe

Newbie Joined: May 07, 2012 05:24 Messages: 10 Offline

Jul 20, 2015 14:13

... hmm. Power2Go, PowerDirector and PowerDVD don´t seek for an older version but ask for a qualifying serial no. instead. Same for competitors.

I think forcing the customer to install an old version prior the current one is a not-so-nice thing ...

Regards,

Jens gigabyte g1.sniper z97 | intel xeon e3-1231 v3 @h2o | crucial ballistix tactical tracer | msi geforce gtx 960 gaming 100 million edition | asus rog xonar phoebus | plextor m6e black edition | kingston hyperx savage | wd velociraptor | lg bh14ns40 | enerma

jerrys

Senior Contributor Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1038 Offline

Aug 08, 2015 16:52

Interesting.

I have had to install and uninstall YouTube 7 several times (debugging, long story), and I had uninstalled YouTube 6 awhile back. Not only that, but I had carefully scraped out every reference to YouTube 6 in the registry (again, debugging).

I don't know why my experience is different from yours. Jerry Schwartz

sonym2878

Newbie Joined: Dec 14, 2015 14:29 Messages: 6 Offline

Dec 14, 2015 14:37

as can youcam 7 see full screen in extended monitor in windows 10 ?

PeekABoo007

Newbie Joined: Nov 18, 2016 08:54 Messages: 3 Offline

Nov 18, 2016 11:23

Finally we have this sorted. We had to remove all Cyberlink programmes - then uploading Youcam6 with an activation code - free from site. Then we reclicked on the original upgrade V7 link - then ....joy! it finally installed and works as it should.

good luck friends - ps - feel free to expouse praise and riches! lol

This message was edited 1 time. Last update was at Nov 18. 2016 11:24

Dino55

Newbie Joined: Jan 21, 2017 13:23 Messages: 1 Offline

Jan 21, 2017 13:37

Quote Finally we have this sorted. We had to remove all Cyberlink programmes - then uploading Youcam6 with an activation code - free from site. Then we reclicked on the original upgrade V7 link - then ....joy! it finally installed and works as it should.
good luck friends - ps - feel free to expouse praise and riches! lol

Where was this located on their site? I am in the same boat. I have my YC6 email with product key and download URL but when I go it says expired. Still can't see how the YC7 upgrade just does not ask for the YC6 product key instead of putting us through this frustration.

Any help is appriciated.