PowerDVD 15 Demo and PowerDVD 14 won't load

3DCinematographer

Newbie Joined: Jul 15, 2015 23:33 Messages: 5 Offline

Solved by

Jul 16, 2015 07:09

Please I desperately need help.

I have tried also with PowerDVD 15 and it is not working.

Yesterday I purchaed Media Suite 12 which comes with PowerDVD14 and it won't run on my system. I just installed a GTX970 on a Quad Core Q8400 and it's giving me a message saying my VGA drivers may need updating or that I need to assign more VRAM, or that Remote Access on XP is not supported.

Firstly I have the latest NVIDIA drivers so that's not the issue

Secondly I have 4GB of VRAM so that's not the issue

Thirdly I'm not running Windows XP, I'm running Windows 8.1

So here I am having just spent $111 on Media Suite 12 and the one feature that I bought it for is not working.

I have tested PowerDVD 14 on my laptop and the software installs and runs fine on it, however my laptop does not have a 3D BluRay player or DVD player for that matter.

Please help, I desperately need PowerDVD to work for me.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jul 16, 2015 07:15

what does the 3D advisor say? Reach it from the support tab at the top of this page under support. Run it. I may tell you what is not set right or is missing. Please let us know. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

3DCinematographer

Newbie Joined: Jul 15, 2015 23:33 Messages: 5 Offline

Jul 16, 2015 07:20

I ran that and everything came back as Pass. Both for BluRay and BluRay 3D.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jul 16, 2015 07:25

Load an older driver for that video card. As you know other people have had issues with it. You could also contact NVidia for help.

Please provide the dxdiag.exe text file from your computer as an attachment. It will tell us about your computer and will list some erros at the bottom of that text file.

Also look at your Windows 8 "Event Viewer Logs" (all of them) for any problems that need to be addressed. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

DigitalAviator2016

Newbie Joined: Jul 15, 2015 11:32 Messages: 4 Offline

Jul 16, 2015 07:37

Oops wrong window...

I'll just stick with the PowerDVD 15 thread here

I'll get the info posted shortly.

This message was edited 4 times. Last update was at Jul 16. 2015 07:41

Dean

DigitalAviator2016

Newbie Joined: Jul 15, 2015 11:32 Messages: 4 Offline

Jul 16, 2015 07:43

Ok here's the 3D Advisor and DXDiag responses.

Checking into the Windows 8 Event Viewer Logs now.

By the way thanks so much for helping me, I'm trying to figure out how to go back to earlier drivers with NVIDIA as I haven't been able to update them so far to older versions.

Filename	DxDiag.txt	Download
Description
Filesize	67 Kbytes
Downloaded:	416 time(s)

Filename	DEBUG_CLDetect_2015_07_16_21_18_50.zip	Download
Description
Filesize	3 Kbytes
Downloaded:	273 time(s)

This message was edited 1 time. Last update was at Jul 16. 2015 07:44

Dean

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jul 16, 2015 10:02

Dean, I htink your issue is "Team Viewer". Do you need that? Are you networked?

This message was edited 1 time. Last update was at Jul 16. 2015 10:06

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

DigitalAviator2016

Newbie Joined: Jul 15, 2015 11:32 Messages: 4 Offline

Jul 16, 2015 10:07

I uninstalled team viewer and a few other video things, have done a clean driver install again, and regardless of which driver version I'm using I still am getting the same messages. I'll pull out my hard drive tomorrow and do a fresh install of Windows 10 Preview instead of Windows 8.1 and see if that solves issues. I'm having problems also with a new Digital Power Supply with the USB connection dropping out. Hopefully by moving to Win 10 I'll fix these things up.
Dean