Youcam 7 Deluxe goes straight to error reporter window

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Solved by

Jul 13, 2015 09:43

Hey guys and gals,

I have a problem with the new youcam 7 deluxe and I cant seem to get it to work.

I already have a support ticket but at this time still no fix.

When I try to run Youcam 7 deluxe it goes straight to Cyberlink error reporter asking me my email and what I was doing.

I can never get it to run and have treid reinstalling and disabling all my startup items using msconfig selective startup.

And still cant get it to work I own all cyberlink software including past versions of youcam.

So I even tried uninstalling both youcam 6 and 7 and then reinstalling only 7 but nothing has helped.

Youcam six was working fin as I tried it before i uninstalled both packages, but 7 simply wont run.

I am running Windows 8.1 64bit if that matters I have run as admin and even installed as admin with windows selective startup using msconfig, but it did not help. Every time I try to run cyberlink youcam 7 deluxe it simply opens the error reporting window from cyberlink, i get no errors showing. I must have send a good 30 email reports to them I could have sent them all but thought that would be a waste.

Anyone have any ideas how to get youcam 7 deluxe working on a windows 8.1 pc?

Thanks in advance
Fred

Edit: To fix spelling

This message was edited 1 time. Last update was at Jul 13. 2015 10:18

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 16, 2015 00:58

Which drivers are you using? I suspect this issue is usually associated with display drivers. CL recommends using the latest display drivers for your computer to prevent the program to crash, which is not my case.

I've installed YouCam 6 Deluxe after upgrading to AMD Catalyst 15.7; as a result the application quits unexpectedly. Had no problems with previous Catalyst drivers - Omega 14.12 included.

You probably encountered a compatibility issue as most of the premium features from YouCam 7 had been optimized for Windows 10.

This message was edited 1 time. Last update was at Jul 16. 2015 00:59

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Jul 16, 2015 12:18

Hello,

I have checked my display driver and its version 14.501.1003.0 I am just downloading the latest version as I write this email.

I will add I have not heard back in my ticket for several days now, which is bad because i wanted to show you the issue. If you look at this video http://1drv.ms/1L39Muv you will see the problem, thou the UAC window is missing in the video.

So if you can take a look at the video it will make some sense.

I will respond back after I finish my amd/ATI update and see if the latest drivers work.

It would be nice thou if you or the last tech rep would do this in your ticket system but maybe the guy is on his days off.

Thanks in advance
Fred

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Jul 16, 2015 12:38

Hey,

Well now its really screwed up.
It wont do anything now no matter how many times i click it. No error reporting window opens at all no and you cam does nothing as it never opens.

I uninstalled it and reinstalled it and again nothing happens.
I should not have updated drivers as now it made it worse than before.

Now what do you suggest since i get nothing now?

Thanks in advance
Fred

This message was edited 1 time. Last update was at Jul 16. 2015 13:02

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 17, 2015 02:14

Quote: Hey,

Well now its really screwed up.
It wont do anything now no matter how many times i click it. No error reporting window opens at all no and you cam does nothing as it never opens.

I uninstalled it and reinstalled it and again nothing happens.
I should not have updated drivers as now it made it worse than before.

Now what do you suggest since i get nothing now?

Thanks in advance
Fred

Catalyst 15.7 breaks YouCam and PowerDVD. It also kills the Windows Experience Index causing the rating assessment to fail.

I stupidly updated my Mobile Radeon HD6620G to this version and this move totally screwed everything on my HP Pavilion g6-1201ev.

Best advice is to uninstall this buggy driver and revert back to the Omega 14.12. If possible send an error report to AMD and inform the Catalyst crew for the problem.

This message was edited 2 times. Last update was at Jul 17. 2015 02:28

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Jul 17, 2015 02:25

Hello,

Thanks for the info, I guess tomorrow I'll try to revert to older version and see if it helps.

I'll post my results when I revert it will likely be tomorrow or Saturday when i change back.

Thanks for the help and info.
Fred

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 17, 2015 02:36

If the problem persists inform the folks at AMD and CL for the issues.

Before performing a fresh OS clean reinstall from scratch it's strongly advisable to make a backup from your personal data.

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Jul 17, 2015 15:41

Hey, I wont be doing a fresh OS install, I meant uninstall amd/ati drivers and reverting to older amd/ati drivers.

I cant/wont change my os, it took me over 2 months straight to put all my software on this system and i'm not about to screw with the os.

Thanks
Fred

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Jul 17, 2015 16:34

Hey JohnS123,

Thanks for the help with my issue, I appreciate it.

I just finished removing and reinstalling old AMD/ATI driver Omega and youcam 7 Deluxe now works 100%.

Thanks for the help.
Have a great summer.
Fred

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 17, 2015 22:59

Quote: Hey, I wont be doing a fresh OS install, I meant uninstall amd/ati drivers and reverting to older amd/ati drivers.

I cant/wont change my os, it took me over 2 months straight to put all my software on this system and i'm not about to screw with the os.

Thanks
Fred

An HDD format and a fresh reinstall of the OS is the recommended solution if none of your problems couldn't be fixed. But since you've finally found the culprit and YouCam works like a charm, no further action is necessary.

I strongly advise you to send a ticket to AMD and report the bug. Bear in mind the folks are aware of the issue and will release a new Catalyst beta release containing a fix for affected CL products. Stay with Omega 14.12 until the next Catalyst WHQL driver comes out.

Cheers!

Grendor

Newbie Joined: Feb 18, 2015 22:29 Messages: 9 Offline

Jul 17, 2015 23:09

Hello,

Thanks again for the help.

I have already sent AMD a full bug report so they can fix the issues.

I will stick with omega till i am 100% sure the issue is fixed.

Thanks again for the help.
Have a great summer.
Fred

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 18, 2015 04:27

Quote: Hello,

Thanks again for the help.

I have already sent AMD a full bug report so they can fix the issues.

I will stick with omega till i am 100% sure the issue is fixed.

Thanks again for the help.
Have a great summer.
Fred

Cheers for the comments.

In addition to the Cyberlink issue AMD Catalyst 15.7 kills the WEI rating assessment with the following error message:

"Error: could not build a topology to decode the inbuilt file."

Have you also included this WEI error pop-up in the error reporting ticket?

This message was edited 1 time. Last update was at Jul 18. 2015 04:29

Сергей_83

Newbie Joined: May 02, 2013 13:36 Messages: 14 Offline

Jul 18, 2015 07:39

Last night, put the probe, there is no "Panorama" is the way it should be, or a bug?

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 18, 2015 07:58

Quote: Last night, put the probe, there is no "Panorama" is the way it should be, or a bug?

Yes, Catalyst 15.7 are buggy. They killed the WEI rating assessment and caused wreak havoc on both PowerDVD and YouCam - not to mention other CL products being also affected.

Because of this I was forced to wipe out everything on the HDD and reinstall the OS from scratch.

This message was edited 1 time. Last update was at Jul 18. 2015 07:59

Сергей_83

Newbie Joined: May 02, 2013 13:36 Messages: 14 Offline

Jul 18, 2015 08:06

In general, I have everything works but no buttons panorama in version 6.
http://s017.radikal.ru/i429/1507/4f/8bb9d32ced5b.jpg

JohnS123

Newbie Location: Athens, Greece Joined: Jun 07, 2015 04:04 Messages: 26 Offline

Jul 29, 2015 13:43

Quote: In general, I have everything works but no buttons panorama in version 6.
[url=http://s017.radikal.ru/i429/1507/4f/8bb9d32ced5b.jpg

]http://s017.radikal.ru/i429/1507/4f/8bb9d32ced5b.jpg

[/url]

The panoramic feature works with display adapters supporting such function, that's why the buttons are greyed out.