dvd 7

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dvd 7

Ron

Newbie Joined: Nov 09, 2008 16:01 Messages: 1 Offline

Solved by

Nov 09, 2008 16:28

I bought dvd 7 from store on download. When I started to load I realized it would take a lot of time as I live in the boonies of Ontario and only get 24 kps. How can I get the product I bought to re download as I only startrted and hit cancel.

Anthem

Newbie Joined: Nov 09, 2008 16:44 Messages: 6 Offline

Nov 10, 2008 14:43

Did you buy PowerDVD from Cyberlink store?

If Yes:
To re-download software you have already purchased, you will need to go to your order information page and press the re-download button. To view your order please visit Cyberlink Member Zone and click on ‘Check Order Status.

Looks like you can't exchange a download for the actual product. I found this from Store support page:

Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.

Your best bet is to contact Cyberlink support.

Anthem

Newbie Joined: Nov 09, 2008 16:44 Messages: 6 Offline

Nov 10, 2008 15:15

Forgot to add that CyberLink Online Store offers a 30-day money back guarantee for digital downloads.

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