version 14: Error F4D41436 The TV out port for your display card is not working properly.

gaptooth kid

Newbie Location: Houston, TX Joined: Jun 21, 2015 21:40 Messages: 2 Offline

Solved by

Jun 21, 2015 22:26

Details button then gives this: This copy protected disc cannot play when the TV out function is enabled.

Win 8.1 OS. ASUS MB A88X Pro. AMD A10 7850K APU with Radeon R7 graphics.

No video card in system. Reviews show this APU is gamer capable without additional video card.

I get this error no matter what I do. I have gone through Windows Device Manager, enabled and disabled the generic Windows Display Driver.

I went through the BIOS trying to find something in there.

I went to the ASUS sight, they say all my MB software is up to date.

I swapped from the output from HDMI to DVI to HDMI and back to DVI, doing a reboot each time. (My monitor doesn't support Display Port so I couldn't test that one.)

Bottom line - Do I need to add a graphics card to get the DVD and BluRay to work?

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Jul 14, 2015 06:51

Hi,

Did you contact our Support?

http://support.cyberlink.com

kind regards

-CLN Team-

Technical Support

Facebook Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Jul 14, 2015 09:17

gaptooth lad. Perhaps you posted this in the wrong forum? Should it be a PowewrDVD version?

Did you run the blu ray/3D adsvisor? What does it say? It is located via download from the SUPPORT tabe at the top of this page.

Also run Windows dxdiag.exe on your computer, select to save the text file (first page) and then attach that text document to your reply.

Cyberlink-Hicham gave you good advice but the more information you have for them is very helpful.

This message was edited 2 times. Last update was at Jul 14. 2015 09:21

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gaptooth kid

Newbie Location: Houston, TX Joined: Jun 21, 2015 21:40 Messages: 2 Offline

Jul 14, 2015 19:01

Thanks for answering my question. I didn't know about the adviser. I'll check it out. Computers have a way of making us think we are smarter and then knocking us back a peg.

Yeah, I realized after I posted that I should have said PowerDVD version 14, not just version 14. I was in a PowerDVD forum but more details is evidently better.

The driver was installed with a video card. The error message said 'display card' and I followed that clue. I put a EVGA GTX 740 on the MB and installed the drivers and it works OK now.

Evidently the MB doesn't include the TV out driver in their software package. It has excellent video on its own but not for the DVD and BluRay movies.

I figured that PowerDVD would install whatever it needed. I bought it specifically to watch the movies. Go figure.

Paul2121

Newbie Joined: Jan 05, 2021 18:53 Messages: 1 Offline

Jan 05, 2021 19:07

Quote Details button then gives this: This copy protected disc cannot play when the TV out function is enabled.

Win 8.1 OS. ASUS MB A88X Pro. AMD A10 7850K APU with Radeon R7 graphics.

No video card in system. Reviews show this APU is gamer capable without additional video card.

I get this error no matter what I do. I have gone through Windows Device Manager, enabled and disabled the generic Windows Display Driver.

I went through the BIOS trying to find something in there.

I went to the ASUS sight, they say all my MB software is up to date.

I swapped from the output from HDMI to DVI to HDMI and back to DVI, doing a reboot each time. (My monitor doesn't support Display Port so I couldn't test that one.)

Bottom line - Do I need to add a graphics card to get the DVD and BluRay to work?

This should work: I had a generic display driver on my hp pavilion laptop, and I had the same problem (this copy protected disc cannot play ....). So I updated my display driver to amd Radeon HD 7600, which is in my laptop, and it worked. Make sure you are updating the correct driver in your pc. Go to task manager and click on performance and you will find the correct grahic card and download the correct driver from amd or nvidia etc.