Suddenly, I Lost All Audio

spurge0n

Newbie Joined: May 17, 2015 17:18 Messages: 3 Offline

Solved by

May 29, 2015 09:06

PowerDirector 13 was working great. Now, all of a sudden, I have lost all audio. When I import video clips, I see everything just fine, but there is no audio.

I imagine that I accidentally clicked a universal mute. But I have no idea how or how to reverse it.

What do I check?

spurge0n

Newbie Joined: May 17, 2015 17:18 Messages: 3 Offline

May 29, 2015 09:19

As an update, even uninstalling and reinstalling the software didn't help.

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

May 29, 2015 09:53

If you select the audio track and look to the left, is there a check mark in the middle box? If not, the audio will not be heard.

I assume that you did not change anyhting in the Windows audio set up. Do you get audio otherwise?

Where did you get the clips and what format are they?

Do you see the sound wave under the video? How high is the line/wave?

This message was edited 1 time. Last update was at May 29. 2015 09:54

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The Shadowman

Senior Contributor Location: UK Joined: Dec 15, 2014 13:06 Messages: 1831 Offline

May 29, 2015 10:42

As you have tried re-installing the software to no avail,can you say if you have audio at all on your PC. What happens if you view, for example, a YouTube clip, is there any sound Panny TM10, GH2, GH4,

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

May 29, 2015 11:09

I posted a picture on this topic, see if you can help in your case.
http://forum.cyberlink.com/forum/posts/list/43615.page AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

spurge0n

Newbie Joined: May 17, 2015 17:18 Messages: 3 Offline

May 29, 2015 13:43

Thanks for the replies.

Yes, the audio track is checked off.

The clips are from Youtube and I can hear the audio when I watch them on Youtube.

Yes, when I view the audio mixer I can see the bar go up and down as though audio is trying to come out, but I can't hear anything.

I have no problem hearing the audio in WaveEditor.

My audio works for all other software except PD. It did work for PD until this morning.

I looked at everything recommended in that picture and it all looks good.

To provide some context, I was going back and forth between Sound Recorder when the problem hit. I was unplugging and re-plugging the headset into the computer. I think it might be a device/driver issue.

papascoot

Newbie Joined: Aug 06, 2014 00:26 Messages: 6 Offline

Jun 07, 2015 17:57

Try this solution. Don't know if it's applicable, but it doesn't hurt to check.

http://forum.cyberlink.com/forum/posts/list/42594.page

This message was edited 1 time. Last update was at Jun 07. 2015 17:59

uw3rqm3

Newbie Joined: Oct 29, 2015 14:15 Messages: 1 Offline

Oct 29, 2015 14:23

This might be too late but I encountered the same problem. It was working finen and then everything went mute but not really mute. I mean after encoding/rendering, the audio was there but at the editing playback it wasn't. So i looked around and right below the "preview screen" there is an audio button next to the 3D Button. If you hover the mouse around it, it reads, "Adjust volume" and that there was the problem, I had no idea I had lowered it completely down. I hope u didn't give up