3D not working when connecting to TV (PowerDVD 14)

d_mat

Newbie Joined: May 21, 2015 19:45 Messages: 31 Offline

Solved by

May 21, 2015 21:20

I ran the BD-3D Advisor and it says my system is capable of playing 3D blu rays. Anaglyph 3D works on my laptop's display. But when I connect my laptop to my TV via HDMI, PowerDVD detects my HDMI 1.4 3D TV but when I turn 3D mode on, the screen goes blank and I get a message saying that there are multiple displays and that I need to change the 3D mode.

Any way to fix this?

Operating system is Windows 8.1 btw.

Here's the info from the Advisor:

Check Item3D Ready?Info
CPU : AMD A10-5750M APU with Radeon(tm) HD Graphics Yes
__dwItemID=1001__ : szLibCPUName = AMD A10-5750M APU with Radeon(tm) HD Graphics 2.50GHz
__dwItemID=1002__ : dwLibClockRate = 2495
__dwItemID=1003__ : dwLibFamily = 15, dwLibModel=3, dwLibStepping=1
__dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=1, dwLibNumLogicalPerCore=1
__dwItemID=1005__ : dwLibCorePerPackage = 4, dwLibTotalLogicals=4
__dwItemID=1006__ : szWMIName=AMD A10-5750M APU with Radeon(tm) HD Graphics
__dwItemID=1007__ : szWMIManufacturer=AuthenticAMD
__dwItemID=1008__ : dwWMIMaxClockSpeed=2500
__dwItemID=1009__ : bBatteryExist=0
__dwItemID=1010__ : szGuess=Athlon 64 FX
GPU (Hardware acceleration) : AMD Radeon HD 8600M SeriesYes
Hardware Dual-Video Decoding Capability for MVC : YesYes
System Memory : 4096 MBYes
Operating System : Windows 8 Yes
Operating System : Windows 8 Yes
Graphics Card : AMD Radeon HD 8600M Series
__dwItemID=1301__ : Adapter Compatibility: Advanced Micro Devices, Inc.
__dwItemID=1302__ : VideoProcessor: AMD Radeon Graphics Processor (0x6660)
Graphics card video memory : 1024 MB
Graphics Card Driver : 14.502.1014.0Yes
__dwItemID=1501__ : 2D Driver=14.502.1014.0
__dwItemID=1502__ : COPP=Yes
__dwItemID=1503__ : RGBOverlay=Yes
__dwItemID=1504__ : DEVICE=N/A
__dwItemID=1601__ : Driver 0:
__dwItemID=1602__ : [E:] hp DVD RAM UJ8C2
__dwItemID=1603__ : eHCMDrvType=0x00006fc7
__dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=0 HDDVDRom=0
__dwItemID=1611__ : Driver 1:
__dwItemID=1612__ : [F:] PIONEER BD-RW BDR-XD05
__dwItemID=1613__ : eHCMDrvType=0x002c6fc7
__dwItemID=1614__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=0
Blu-ray Disc Drive : [F:] PIONEER BD-RW BDR-XD05 Yes
Disc Drive : [F:] PIONEER BD-RW BDR-XD05 Yes
Software Player : PowerDVD 14 Yes
Software Player : PowerDVD 14 Yes
Video Connection Type : Internal connectionYes
3D Display : Internal display
Program version : 2.0.7510.0
System language : 1009 ENC English English
Time : Thu May 21 21:01:39 2015

System Name :
Computer : Notebook
Player Capability for Bonus View : YesYes
Player Capability for BD Live : YesYes
Hardware Dual-Video Decoding Capability for H.264 : NoneNo
More Info
Hardware Dual-Video Decoding Capability for MPEG-2 : NoneNo
More Info
Hardware Dual-Video Decoding Capability for VC-1 : NoneNo
More Info
Network Capability : YesYes
EDID:

EDID BYTES:

0x 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F

------------------------------------------------

00 | 00 FF FF FF FF FF FF 00 30 E4 72 03 00 00 00 00

10 | 00 16 01 04 90 26 15 78 02 57 25 9A 5B 58 9C 27

20 | 1A 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

30 | 01 01 01 01 01 01 26 2A 40 40 61 84 24 30 30 20

40 | 35 00 7E D7 10 00 00 19 13 1C 40 40 61 84 24 30

50 | 30 20 35 00 7E D7 10 00 00 19 00 00 00 00 00 00

60 | 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

70 | 00 0C 47 FF 0A 3C 64 21 26 3B 64 00 00 00 00 E8

80 | A4 00 55 0B 10 FC DC 07 A7 31 66 77 0C FC DC 07

90 | 00 80 00 00 00 00 55 0B 00 00 55 0B 00 00 55 0B

A0 | 00 00 01 00 3C FC DC 07 0D 31 66 77 00 00 00 00

B0 | 00 00 00 00 49 31 66 77 00 00 00 00 0C FC DC 07

C0 | 88 FC DC 07 88 FC DC 07 60 C3 68 82 2C F5 DE F2

D0 | 48 FC DC 07 CE BE EB 76 00 00 55 0B 5C FC DC 07

E0 | F8 5A 02 10 00 00 55 0B 79 51 02 10 00 00 00 00

F0 | 98 FC DC 07 76 52 02 10 00 00 00 10 00 00 00 00

HDMI1.4 Capability:

AMD Radeon HD 8600M Series HDMI1.4 stereo: Unsupported

This message was edited 5 times. Last update was at May 23. 2015 11:51

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 22, 2015 02:05

Hallo,
die Karte unterstützt kein HDMI 1.4 :
AMD Radeon HD 8600M Series HDMI1.4 stereo: Unsupported

gruß
Michael Technical Support

Werde Facebook Fan

d_mat

Newbie Joined: May 21, 2015 19:45 Messages: 31 Offline

May 22, 2015 15:41

Yeah, not sure why that is. AMD says the video card supports HD3D.

d_mat

Newbie Joined: May 21, 2015 19:45 Messages: 31 Offline

May 22, 2015 19:15

Quote: Hallo,
die Karte unterstützt kein HDMI 1.4 :
AMD Radeon HD 8600M Series HDMI1.4 stereo: Unsupported

gruß
Michael

I ran BD-3D Advisor again with my laptop connected to my TV via HDMI and now it says that HDMI 1.4a Stereo is supported. So now I am really not sure why it does not work.

<HTML> <HEAD><TITLE>CyberLink BD & 3D Advisor</TITLE></HEAD> <BODY> <TH>Check Item</TH><TH>3D Ready?</TH><TH>Info</TH>

CPU : AMD A10-5750M APU with Radeon(tm) HD Graphics	Yes
__dwItemID=1001__ : szLibCPUName = AMD A10-5750M APU with Radeon(tm) HD Graphics 2.50GHz
__dwItemID=1002__ : dwLibClockRate = 2495
__dwItemID=1003__ : dwLibFamily = 15, dwLibModel=3, dwLibStepping=1
__dwItemID=1004__ : dwLibNumPhysicalProc = 4, dwLibNumCorePerPackage=1, dwLibNumLogicalPerCore=1
__dwItemID=1005__ : dwLibCorePerPackage = 4, dwLibTotalLogicals=4
__dwItemID=1006__ : szWMIName=AMD A10-5750M APU with Radeon(tm) HD Graphics
__dwItemID=1007__ : szWMIManufacturer=AuthenticAMD
__dwItemID=1008__ : dwWMIMaxClockSpeed=2500
__dwItemID=1009__ : bBatteryExist=0
__dwItemID=1010__ : szGuess=Athlon 64 FX
GPU (Hardware acceleration) : AMD Radeon HD 8600M Series	Yes
Hardware Dual-Video Decoding Capability for MVC : Yes	Yes
System Memory : 4096 MB	Yes
Operating System : Windows 8	Yes
Operating System : Windows 8	Yes
Graphics Card : AMD Radeon HD 8600M Series
__dwItemID=1301__ : Adapter Compatibility: Advanced Micro Devices, Inc.
__dwItemID=1302__ : VideoProcessor: AMD Radeon Graphics Processor (0x6660)
Graphics card video memory : 1024 MB
Graphics Card Driver : 14.502.1014.0	Yes
__dwItemID=1501__ : 2D Driver=14.502.1014.0
__dwItemID=1502__ : COPP=Yes
__dwItemID=1503__ : RGBOverlay=Yes
__dwItemID=1504__ : DEVICE=N/A
__dwItemID=1601__ : Driver 0:
__dwItemID=1602__ : [E:] hp DVD RAM UJ8C2
__dwItemID=1603__ : eHCMDrvType=0x00006fc7
__dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=0 HDDVDRom=0
__dwItemID=1611__ : Driver 1:
__dwItemID=1612__ : [F:] PIONEER BD-RW BDR-XD05
__dwItemID=1613__ : eHCMDrvType=0x002c6fc7
__dwItemID=1614__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=0
Blu-ray Disc Drive : [F:] PIONEER BD-RW BDR-XD05	Yes
Disc Drive : [F:] PIONEER BD-RW BDR-XD05	Yes
Software Player : PowerDVD 15 (30-day trial version)	Upgrade	More Info
Software Player : PowerDVD 15 (30-day trial version)	Upgrade	More Info
Video Connection Type : Digital(with HDCP)	Yes
3D Display : HDMI 1.4 enabled 3D TV	Yes
Program version : 2.0.7510.0
System language : 1009 ENC English English
Time : Fri May 22 19:09:11 2015
System Name :
Computer : Notebook
Player Capability for Bonus View : Yes	Yes
Player Capability for BD Live : Yes	Yes
Hardware Dual-Video Decoding Capability for H.264 : None	No	More Info
Hardware Dual-Video Decoding Capability for MPEG-2 : None	No	More Info
Hardware Dual-Video Decoding Capability for VC-1 : None	No	More Info
Network Capability : Yes	Yes
EDID: EDID BYTES: 0x 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F ------------------------------------------------ 00 \| 00 FF FF FF FF FF FF 00 4C 2D 7D 0A 01 00 00 00 10 \| 2E 16 01 03 80 79 44 78 0A EE 91 A3 54 4C 99 26 20 \| 0F 50 54 BD EF 80 71 4F 81 C0 81 00 81 80 95 00 30 \| A9 C0 B3 00 01 01 02 3A 80 18 71 38 2D 40 58 2C 40 \| 45 00 24 72 42 00 00 1E 66 21 56 AA 51 00 1E 30 50 \| 46 8F 33 00 24 72 42 00 00 1E 00 00 00 FD 00 18 60 \| 4B 0F 51 17 00 0A 20 20 20 20 20 20 00 00 00 FC 70 \| 00 53 41 4D 53 55 4E 47 0A 20 20 20 20 20 01 35 80 \| A4 00 A3 0C 10 FC EA 08 A7 31 B6 77 0C FC EA 08 90 \| 00 80 00 00 00 00 A3 0C 00 00 A3 0C 00 00 A3 0C A0 \| 00 00 01 00 3C FC EA 08 0D 31 B6 77 00 00 00 00 B0 \| 00 00 00 00 49 31 B6 77 00 00 00 00 0C FC EA 08 C0 \| 88 FC EA 08 88 FC EA 08 BA 6B ED D4 F6 5D BD AB D0 \| 48 FC EA 08 CE BE 18 76 00 00 A3 0C 5C FC EA 08 E0 \| F8 5A 02 10 00 00 A3 0C 79 51 02 10 00 00 00 00 F0 \| 98 FC EA 08 76 52 02 10 00 00 00 10 00 00 00 00
HDMI1.4 Capability: AMD Radeon HD 8600M Series HDMI1.4 stereo: Supported PCOMv3 mode: Mode0 : Resolution = 1920 X 1080 , RefreshRate = 24, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL Mode1 : Resolution = 1920 X 1080 , RefreshRate = 25, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL Mode2 : Resolution = 1920 X 1080 , RefreshRate = 30, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL Mode3 : Resolution = 1920 X 1080 , RefreshRate = 30, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL Mode4 : Resolution = 1280 X 720 , RefreshRate = 50, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL Mode5 : Resolution = 1280 X 720 , RefreshRate = 60, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL Mode6 : Resolution = 1280 X 720 , RefreshRate = 59, stereoscopic format = PCOM_STEREOSCOPIC_FORMAT_FRAME_SEQUENTIAL QBS mode: Mode0 : Resolution = 1152 X 648 , RefreshRate = 59 , D3DFormat = 22 Mode1 : Resolution = 1152 X 648 , RefreshRate = 50 , D3DFormat = 22 Mode2 : Resolution = 1152 X 648 , RefreshRate = 59 , D3DFormat = 35 Mode3 : Resolution = 1152 X 648 , RefreshRate = 50 , D3DFormat = 35 Mode4 : Resolution = 1280 X 720 , RefreshRate = 60 , D3DFormat = 22 Mode5 : Resolution = 1280 X 720 , RefreshRate = 59 , D3DFormat = 22 Mode6 : Resolution = 1280 X 720 , RefreshRate = 50 , D3DFormat = 22 Mode7 : Resolution = 1280 X 720 , RefreshRate = 60 , D3DFormat = 35 Mode8 : Resolution = 1280 X 720 , RefreshRate = 59 , D3DFormat = 35 Mode9 : Resolution = 1280 X 720 , RefreshRate = 50 , D3DFormat = 35 Mode10 : Resolution = 1776 X 1000 , RefreshRate = 29 , D3DFormat = 22 Mode11 : Resolution = 1776 X 1000 , RefreshRate = 25 , D3DFormat = 22 Mode12 : Resolution = 1776 X 1000 , RefreshRate = 24 , D3DFormat = 22 Mode13 : Resolution = 1776 X 1000 , RefreshRate = 29 , D3DFormat = 35 Mode14 : Resolution = 1776 X 1000 , RefreshRate = 25 , D3DFormat = 35 Mode15 : Resolution = 1776 X 1000 , RefreshRate = 24 , D3DFormat = 35 Mode16 : Resolution = 1920 X 1080 , RefreshRate = 30 , D3DFormat = 22 Mode17 : Resolution = 1920 X 1080 , RefreshRate = 29 , D3DFormat = 22 Mode18 : Resolution = 1920 X 1080 , RefreshRate = 25 , D3DFormat = 22 Mode19 : Resolution = 1920 X 1080 , RefreshRate = 24 , D3DFormat = 22 Mode20 : Resolution = 1920 X 1080 , RefreshRate = 23 , D3DFormat = 22 Mode21 : Resolution = 1920 X 1080 , RefreshRate = 30 , D3DFormat = 35 Mode22 : Resolution = 1920 X 1080 , RefreshRate = 29 , D3DFormat = 35 Mode23 : Resolution = 1920 X 1080 , RefreshRate = 25 , D3DFormat = 35 Mode24 : Resolution = 1920 X 1080 , RefreshRate = 24 , D3DFormat = 35 Mode25 : Resolution = 1920 X 1080 , RefreshRate = 23 , D3DFormat = 35

</BODY></HTML>

This message was edited 2 times. Last update was at May 23. 2015 11:52

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 26, 2015 03:18

Hi,
did you try to connect to the external Display only?
in Win 8 you can Change Output mode by Windows+P

br
Michael Technical Support

Werde Facebook Fan

d_mat

Newbie Joined: May 21, 2015 19:45 Messages: 31 Offline

May 26, 2015 11:49

Quote: Hi,
did you try to connect to the external Display only?
in Win 8 you can Change Output mode by Windows+P

br
Michael

Yes, I did it through AMD Catalyst Control Center. I disabled the desktop display and conntected to my 3DTV only. Still doesn't work.

I also ripped the 3D Blu Ray in MKV format. I downloaded TriDef and played the file in the TriDef mediaplayer (the player can't play blu rays in 3D) and I actually got the 3D file working. My TV automatically turned on its 3D mode as usual and I was able to use my active glasses.

PowerDVD won't play the MKV file in 3D. It can play it only in 2D.

So I am assuming it's PowerDVD that is causing the problem.

This message was edited 2 times. Last update was at May 26. 2015 12:52

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

May 27, 2015 02:03

Hi,
suggest you get in contact with technical Support Team to narrow down the config and possible root cause.

br
Michael Technical Support

Werde Facebook Fan

d_mat

Newbie Joined: May 21, 2015 19:45 Messages: 31 Offline

May 27, 2015 17:46

Quote: Hi,
suggest you get in contact with technical Support Team to narrow down the config and possible root cause.

br
Michael

I have. They replied to my first message but the issue wasn't resolved so I sent them another one. I have still yet to hear back from them.

d_mat

Newbie Joined: May 21, 2015 19:45 Messages: 31 Offline

May 30, 2015 18:57

Well I finally got 3D blu ray to work in PowerDVD 14. I reverted back to the Omega (14.12) AMD drivers.

So for anyone else reading who is having the same issue, the Beta drivers do not work very well with PowerDVD.