Hi,
there are no log files that are accesible for end-users as far as I know.
Please check the welcome thread:
http://forum.cyberlink.com/forum/posts/list/38203.page

and either post more info here in our Forum (user-2user help) or get in contact with our technical Support Team

thx
Michael Technical Support

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Thank you for your kind response, Michael,

That there is no event log is unfortunate because the update operation provides no happy/sad outcome. I suspect that updates are failing because of the lack of confirmation when I click [_Yes_] in response to "You must update CyberLink PowerDVD now to continue the playback of this content". Let me explain... When I got this notice and clicked [_Yes_] in PowerDVD 10, PowerDVD 10 no longer would play any Blu-ray disc. Now I run PowerDVD 11 and have not gotten such a notice, but I'm concerned that when I do, PowerDVD 11 will also stop working.

I need to know how to configure 'Windows Firewall with Advanced Security' so that PowerDVD 11 can update. To that end, I have already created the following 3 outbound firewall rules:

1 - Allow 'C:\Program Files (x86)\CyberLink\PowerDVD11\PDVD11Serv.exe'
(I discovered this via 'Windows Task Manager' > 'Processes' where it's described as 'PowerDVD RC Service')

2 - Allow 'CyberLink PowerDVD 11.0 Monitor Service'
(I discovered this via 'Windows Firewall with Advanced Security' where it's listed in 'Outbound Rules' > 'Customize Service Settings' as 'CyberLink PowerDVD 11.0 Monitor Service')

3 - Allow 'CyberLink PowerDVD 11.0 Service'
(I discovered this via 'Windows Firewall with Advanced Security' where it's listed in 'Outbound Rules' > 'Customize Service Settings' as 'CyberLink PowerDVD 11.0 Service')

Are they right?
Are they sufficient to allow updating?
Are any of them redundant?

I assume you understand and appreciate why I closed the firewall in the outbound direction. Unfortunately, doing so then requires firewalll rules to allow selected outbound connections such as those above. I asked the Microsoft Windows support forum for a method for the firewall to notify me when a program or daemon attempts to open an outbound connection and to then idenfy the program or daemon so I can write an outbound rule, but the technicians stonewalled me. I imagine Microsoft doesn't want people to close the firewall in the outbound direction. I found a freeware program that monitors the firewall in exactly that manner, but it contains a virus.

I am asking for this information for 2 reasons: 1, so other people can profit from the knowledge, and 2, so I don't unnecessarily burden CyberLink technical support.

As a side issue, Michael, when this is resolved, there's probably good reason for me to start a new thread with a better Subject such as 'Outbound firewall rules to allow PowerDVD', so that a Google search will give better outcomes. What do you think?

Thank You.

Hi,
PowerDVD 10 is EOL:
http://forum.cyberlink.com/forum/posts/list/32677.page

currently PDVD 11 is still in the Support list, but you may contact our Support Team for any PDVD 11 related issues.

br
Michael Technical Support

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