PowerDVD 15 on the current production build results in no video display at all on video playback at my native resolution of 3840x2160. If I reduce it down to 1920x1080 it displays no problems. At 3840x2160, it seems regardless of the video compression type h.264, MPEG2, Divx etetc no display will be shown but the audio still works.



At 3840x2160 all my other pieces of software work fine, the desktop, the free media player classic easily does video at 3840x2160 and will play all files that Cuberlink Powerdvd 15 breaks on.



I wasnt sure if it was something to do with HDCP 2.2 or not, so I looked up my display manual and realised only one of the four HDMI ports supported HDCP 2.2. So I swapped it over but the problem still remains



Then I tried to disable all the powerdvd post processing and just try to see if it will do basic hardware decoding and properly provide a video that way. But no luck, same problem, no video is displayed.



I've reluctantly raised a support ticket on this issue:



Question ID = CS001470643



I just hope it doesnt take forever to get to the higher level of support with the clues to actually write a patch and distribute a fixed build of powerDVD 15. Bit ironic free software video players work fine on first try, the so called premium bluray player with powerdvd is bugged. I hope it doesnt take forver for a new build to appear.

Gawd how I hate resorting to support with IT companies...



Over the years Ive probably spent over a thousand bucks US on the various versions of PowerDVD that seem to be released more or less every year



So I sucked up my angst and gave support my dxdiag and my SR build number and all the rest of crap that should Cyberlink have their shwyt together would allready know, and have allready, made sure it all works. Its no suprise that if you run a desktop being 2160p, you expect playback. I have a GTX 960 that does this all in video decoder hardware. No big deal, it should work..........



And the irony is. Cyberlink the so called premier solution with the $$$$ to buy it asking price to join the club, doesnt even work, when the zero zero zero, lets count it, zero zero zero, software like MPC-HC and LAV and ffmpeg do it without failure for lets see, zero zero zero cost



If it werent for the bluray menu support, I'd ditch cyberlink for good. It would be, goodbye, but please go away. The only thing cyberlink does that others do not, is the bluray menus. Im semi tempted given Im a slsyoft HD customer, to just playback the decypted movie and stuff the menu suppprt atleast THAT works



And I tried to ring cyberlink via the phone, theyre out of office hours, so I guess Ill wait another two business days for some cretin from cyberlink to respond to my support update. I just hope it isnt some idiot from India on the support whos going to waste my time with some BS that I allready answered in the oringinal support request. Dam I detest support ques they suck.

So is anyone else got working 4K playback in Powerdvd 15?

Ive had no response from support

I tried reinstalling Powerdvd 15 but that didnt fix it

Ive got a theory, since getting my GTX 960, that Powerdvd 15 is trying to use my on die GPU from Intel which I wont do 4k playback. Maybe Powerdvd 15 hasnt been programmed correctly not to use on die craptastic Intel GPUs, but to use the Nvidia GPU chip. Thats assuming that other people do have working 4k playback in powerdvd 15 and it isnt a universal problem that no one can playback at 4k.

It all works using free software via LAV filters and MPC-HC, so my hardware can do it no sweat.

Bit of an update on this. Cyberlink responded and I was pretty happy with what they said. One, they were polite, and two, they were honest. They can replicate the problem and they were truthful with saying it might take sometime to get through the complexities of why its occuring, then to come up with a fix build, which needs to be tested and so on.

So having already had the tantrum about the problem existing in premium commercial software, I've gone into the next mode which is waiting for it to be fixed.

In the meantime 4K works with free software, and with the commercial anydvd HD software I can play back blurays just not do the menus.

When it is fixed I can then enjoy full bluray support with menus etcetc.

I just hope it doesnt take months to fix but I will try be patient with it

These are the kind of features we want. As well as Dolby atmos and DTS X support.
It seems cyberlink have lost focus. We don't want apps and cloud storage and all that modern day bumf, we want the latest bleeding edge features for high end home theatre to be supported within our PC without the need for extra boxes and equipment.
WAKE UP CYBERLINK! Haswell 4770k watercooled @4.6 ghz. 16GB RAM,
Nvidia 980TI GTX, Marantz AV7702mk2, Apogee Duet, 3x Adam A77X, 4x Mackie MR5's, 4X Mackie CR4
Panasonic PT-AT6000e projector, 120" fixed projector screen, Panasonic ST30 50" TV.