Version 12 - No longer playing Blu-Rays OR regular DVDs as of 04/19/15

Jabberwocky79

Newbie Joined: Apr 27, 2015 11:53 Messages: 3 Offline

Solved by

Apr 27, 2015 12:53

The problem already discovered and posted as a locked topic in this same forum section has happened again. Power DVD 12 Ultra is no longer recognizing or playing Blu-Rays or DVDs. This was the message posted in the locked topic:

"Cyberlink Power DVD cannot access the storage device. Please select another device when playback stops."

and -

"Cyberlink Power DVD cannot launch because some of the components appear to be corrupted...."

I have reinstalled multiple times, including patches, and it is not working. According to the previous topic (which was from 2013), the issue was with a Windows Update. My system updated on 04/16/15, and then on 04/19/15 I tried to run a disc and it suddenly would not work. I don't know if there is legacy support for older versions like 12 or not, but I'm hoping this can be patched again.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 28, 2015 02:16

Hi,
please help to provide the following information:

1. PowerDVD full Version number
2. PowerDVD SR-Number (not the product key) the info is also in the about box
3. the ID of your case at our support - if you have not contacted support - please do so http://support.cyberlink.com
4. please post the DXDIAG

br
Michael Technical Support

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emorej74

Newbie Joined: Apr 28, 2015 15:19 Messages: 5 Offline

Apr 28, 2015 15:46

I have exactly the same problem with PowerDVD13 Ultra which can't no longer read DVD and BR.
I've try to reinstall the soft multiple times, but it's still KO.
My wife had the same problem on her computer with, as mine, OS and plugins (java, .Net) up to date and the same version of PowerDVD.

On 04/21/15, we've installed Microsoft patches KB3020370, KB3048761 and KB3013531 : maybe the origin of the bug ? (On 04/15/15, we've installed 10 Microsoft patches).

version = 13.0.4324.58
SR = DVD140617-06 (DVD131003-01)
ticket ID = CS001463001

emorej74

Newbie Joined: Apr 28, 2015 15:19 Messages: 5 Offline

Apr 28, 2015 17:39

Some precisions :
1°) I've try to read few DVD and BR with the "try version" of PowerDVD15 and it doesn't work.
2°) VLC could read the same DVD (but nor BR of course).
3°) MacGo Windows Blu-Ray Player could read these DVD and BR.

It's clearly a bug with PowerDVD.

gibman

Newbie Joined: Apr 24, 2015 05:54 Messages: 2 Offline

Apr 29, 2015 19:59

I am experiencing the same problem with PowerDVD13 Ultra as well.

Same situation here, only software changes were some windows updates

version = 13.0.4324.58
SR = DVD140617-06 (DVD130327-02)
ticket ID = CS001462035

This message was edited 1 time. Last update was at Apr 29. 2015 20:02

Jabberwocky79

Newbie Joined: Apr 27, 2015 11:53 Messages: 3 Offline

Apr 29, 2015 20:49

Quote: Hi,
please help to provide the following information:

1. PowerDVD full Version number
2. PowerDVD SR-Number (not the product key) the info is also in the about box
3. the ID of your case at our support - if you have not contacted support - please do so http://support.cyberlink.com
4. please post the DXDIAG

br
Michael

Thank you Michael.

Here is the information you requested:

1) 12.0.3519.58

2) DVD130410-12

3) CS001462968

4) DxDiag attached.

Filename	DxDiag.txt	Download
Description
Filesize	48 Kbytes
Downloaded:	322 time(s)

emma13xia

Member Joined: Dec 10, 2014 01:59 Messages: 82 Offline

Apr 30, 2015 01:45

Will this be solved with a revision or a new patch?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 30, 2015 03:25

Hi,
what Antivirus Software do you use on your System?

br
Michael Technical Support

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emorej74

Newbie Joined: Apr 28, 2015 15:19 Messages: 5 Offline

Apr 30, 2015 14:02

I found the guilty : Comodo Firewall 8.2.0.4508 (updated 9 days ago).

I've try to uninstall my antivirus (Avast free 2015) but it still doesn't work.
Then I've try to uninstall Comodo Firewall and, miracle, It's work again !

Maybe the others members could confirm they use the same firewall ?

emorej74

Newbie Joined: Apr 28, 2015 15:19 Messages: 5 Offline

Apr 30, 2015 16:01

After the guilty, the fix for Comodo ...
found here : https://forums.comodo.com/bug-reports-cis/bluray-and-dvd-movies-unable-to-play-uk-t110760.0.html;msg804842#msg804842

"As far as PowerDVD goes go to Advanced Settings/Security Settings/Defense+/HIPS/HIPS Settings. Under "Detect shellcode injections" click on Exclusions and click on the little upwards ^ sign at the bottom. Click on Add and find the PowerDVD.exe and PowerDVDMovie.exe files."

I'v choose Add > Directory = "C:\Program Files (x86)\CyberLink\*" and PowerDVD works fine now.

gibman

Newbie Joined: Apr 24, 2015 05:54 Messages: 2 Offline

Apr 30, 2015 16:27

Thank you emorej74!

I am also using Comodo and despite having tried PowerDVD 13 with all of my av and comodo protection settings turned off, it still didn't work. Appears that the comodo's shellcode injection protection doesn't get disabled when you disable HIPS etc.

I Followed your steps and can confirm PowerDVD is working properly again

I wonder why nothing shows up in the logs at all when comodo must have obviously blocked whatever PowerDVD was doing..

Thanks!

This message was edited 2 times. Last update was at Apr 30. 2015 16:28

Jabberwocky79

Newbie Joined: Apr 27, 2015 11:53 Messages: 3 Offline

Apr 30, 2015 23:36

Hoorah!! Thank you so much for figuring this out fellow users... Yes, I too use Comodo Internet Security, and this was the problem indeed. Adding the Cyberlink directory to the exclusions as outlined above solved the problem. Thank you again!

emorej74

Newbie Joined: Apr 28, 2015 15:19 Messages: 5 Offline

May 01, 2015 03:48

You're welcome : it was a pleasure for me to help you.
I hope tha Cyberlink and Comodo will agree to find a solution (as a patch).

Jen

Newbie Joined: May 03, 2015 00:28 Messages: 1 Offline

May 03, 2015 00:42

I tried to play a dvd for my daughter this afternoon and it came up saying it could not play and asked me to connect to the internet and enter the product key and activation code. When I went to connect to the internet the message suddenly disappeared and the movie started playing only without any picture. I have no idea what is going on and I cant get back to the message asking me to enter any codes. any help would be greatly appreciated.