PowerDVD 15 - Double picture problem & DVD/BD problem

Nobsteri

Newbie Location: Finland Joined: Apr 25, 2015 01:10 Messages: 3 Offline

Solved by

Apr 25, 2015 01:40

My PowerDVD 15 is not working. I have the following problems:

Problem 1) All files such as MP4 and AVI are not working properly "see attachment".

Problem 2) DVDs don't work. Nothing happens when clicking DVD-movie.

Problem 3) BDs don't work. Error code 101.

I think that solving the Problem 1) also solves other problems. Two weeks ago PowerDVD 14 didn't have any problems. Yesterday nothing worked so I bought PowerDVD 15. So all problems still exists.

I have Win Vista, Nvidia latest drivers (350.12), Comodo internet security (latest).

I have two displays but the other is disabled from NVIDIA Control Panel.


Filename	20150425-081214.JPG	Download
Description	Double picture
Filesize	65 Kbytes
Downloaded:	271 time(s)

-- Nobsteri

Nobsteri

Newbie Location: Finland Joined: Apr 25, 2015 01:10 Messages: 3 Offline

Apr 25, 2015 02:19

Problem 1 is solved. I changed the display mode. I really don't understand why the display mode ever changed.

BDs and DVDs still don't work.

PowerDVD 15 also crashes every time when closing:

Problem signature: Problem Event Name: APPCRASH Application Name: PowerDVDMovie.exe Application Version: 15.0.1405.0 Application Timestamp: 54d2d53f Fault Module Name: RFCom.dll_unloaded Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4a235466 Exception Code: c0000005 Exception Offset: 040a9f0c OS Version: 6.0.6002.2.2.0.256.1 Locale ID: 1035 Additional Information 1: 14ec Additional Information 2: ebd678cf18b4521f5af0f10c719b1739 Additional Information 3: d1b8 Additional Information 4: 875654ea8c8b09c2e5d6680a34683ef9 -- Nobsteri

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 27, 2015 04:02

Hi,
suggest you contact our Support Team:

http://support.cyberlink.com

br
Michael Technical Support

Werde Facebook Fan

Benjamin

Newbie Joined: Apr 27, 2015 23:28 Messages: 2 Offline

Apr 27, 2015 23:29

I have the same problem 3.

It looks like recent update for Windows 7 cause the issue.

Benjamin

Newbie Joined: Apr 27, 2015 23:28 Messages: 2 Offline

Apr 29, 2015 10:30

I found that the latest update from Comodo Internet Security cause this issue. I can play Bluray disc after uninstall it.

Nobsteri

Newbie Location: Finland Joined: Apr 25, 2015 01:10 Messages: 3 Offline

Apr 29, 2015 11:05

Quote: I found that the latest update from Comodo Internet Security cause this issue. I can play Bluray disc after uninstall it.

Thanks for the advice. Windows update and Comodo update were recently installed. Before that PowerDVD worked. I have tried to close Comodo in order to find the solution. I haven't tried to uninstall Comodo. -- Nobsteri

kikithedog

Newbie Joined: May 13, 2015 03:46 Messages: 1 Offline

May 13, 2015 03:53

There is a discussion in Comodo forum as well. Issue is solved by changing Comodo setting in my PC.

https://forums.comodo.com/bug-reports-cis/bluray-and-dvd-movies-unable-to-play-uk-t110760.0.html;msg804842#msg804842