Hi all, new to Powerdirector 13 and Powerdirector in general, although I am an expereinced techie so don't be afraid to throw obscure and arcane possible solutions at me.



I am currently having a crash issue when switching to the "Capture" tab when my Logitech C615 webcam is connected. There are no error messages or popups, Windows simply reports that PowerDirector has crashed. Without the webcam connected, the capture tab loads properly - however if I connect the webcam after that, the software crashes immediately.



After some googling, I did try one solution which was to run the software in compatibilty mode - when running in ANY compatibility mode, the capture tab will load and not crash the application, however the webcam will not be present as a selectable device - however, the microphone integrated into it does show up.

I have take the following actions:
Connected the webcam to a different port (24 including a hub).
Running the webcam as the only connected device aside from a mouse.
Verifying that all Windows updates and drivers are up-to-date.Run the software as administrator.
Uninstalled and reinstalled the software (with no AV software running)
Performed a system wipe with a fresh Windows install and complete update of all files and drivers.
Running in safe mode (with predictable results).
Installing MSVC redistributables.

Note that the Webcam does function properly in other software.

I am at my wit's end.

DXDIAG attached, please, please help, thanks in advance....




********************SOLVED*******************



Well, (finally) figured it out. Just for the hell of it I started up the Logitech webcam software and let it run while I loaded up PowerDirector - and voila, the capture tabbed worked - that got me thinking that for some reason something else was causing a conflict in accessing the hardware.

Well, since a lot of what I do is "Let's Play" (goodness I hate that term...) style footage recorded from gaming, I have AMD's Raptr app running for screen capture - and that seems to pull exclusive access rights from the webcam, whether or not you are actually using it. Running the Logitech app apparently forces it to release the driver and lets PowerDirector access the hardware.

Solution: In my case, either run the Logitech software concurrently with PowerDirector, or exit Raptr while capturing with the webcam.

Thanks to anyone who put any thought into this! Nanoxia Deep Silence 1 case | Ultra X4 850W PSU | Asrock Fatal1ty Killer 990FX | AMD FX8320@4.7gHz | Coolermaster Nepton 240m | 2x HIS R9 290 GPUs | 24gb G.Skill Ripjaws 1600mHz DDR3 | OCZ ARC 100 480gb SSD | Various WD Black and Seagate drives to the tune of ~20tb | I have been building systems for over 16 years, however my opinions can be and sometimes are incorrect. Please, call me out if I say something asinine.