Hi Pete
First I would like to add 2 links to FAQ on the subject:
What is the difference between crashes, hangs and freezes?
http://www.cyberlink.com/support/faq-content.do?id=14592
What can I do if CyberLink PowerDirector freezes, crashes, hangs, or closes unexpectedly?
http://www.cyberlink.com/support/product-faq-content.do?id=14947&prodId=4
I have been work in IT for a long time also, but PD, for me (tried it on different Windows systems) would occasions freeze or crash “seemingly” randomly.
We all know this could be caused by a long list of things (driver issues, hardware, the software and many more).
These issues are often not reproducible, do the same thing again after restarting PD, and it works fine.
If the issue
is reproducible, then
super, you can send a ticket to support so they can look at it to see if it is a software issue, If not, well the only option is to save your work often (good practice to do this in any case)
Software is not like a car.
Slamming the car into reverse while driving down the road at 70mph is not the same as clicking the “wrong” button in an applicaton.
Software needs to be a bit more resilient and intuitive (since you don't need a “drivers” license to use the software) – more car jokes
Win8.1 Pro x64 / Dual x5670 / 24GB / GTX960 4GB / 240GB SSD + 640GB HDD / PD13 Ultimate