PhotoDirector 6 stand-alone mostly not responsive

Watercolorwilly

Senior Member Location: Phoenix Joined: Mar 13, 2011 11:35 Messages: 211 Offline

Solved by

Mar 08, 2015 13:26

I've really enjoyed the Live version of the PowerDirector. But just recently I found that PhotoDirector 6 will function OK when invoking from PowerDirector. BUT when I open it as stand-alone, it opens, allows me to rotate the photo, but no other adjustments work. A couple of times the same problem also appeared via PowerDirector, but it has come back. Meanwhile, PhotoDirector 5 works fine during all this time and I've had to continue with it as I adjust - to easily, to my delight - my 2500 scanned 35mm slides of Europe from the 1960s.

I uninstalled PhotoDirector 6 and re-installed it via the Cyberlink Application Manager. No change in function and any adjustments still do not respond in the standalone version.

I contacted Tech Support, and I'm into the familiar "send us the SR-number and the Dxdiag" which leads to a lot of work before getting down to solving the problem.

Did anyone confront this problem and come up with a solution? It would really save me a lot of time compared to the Tech Support route. Bill Seifert
HP Pavilion Desktop TP01-2022
8 core
AMD Radeon
Windows 11, 16 GB RAM

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Mar 12, 2015 14:25

Hello Bill,

I'm afraid I haven't used the "Live" version of PhD6, so I'm sure there would be aspects of the issue I couldn't comment on. Under normal circumstances, confronted with that problem, I'd use dedicated uninstaller software to completely remove PhD before re-installing.

Has such a procedure been suggested by Tech Support, or are you still on the merry-go-round?

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Watercolorwilly

Senior Member Location: Phoenix Joined: Mar 13, 2011 11:35 Messages: 211 Offline

Mar 12, 2015 15:14

No. I'm aware of this concern, but I don't know of such an uninstaller. Is there one available online?

Thanks for your suggestion! Bill Seifert
HP Pavilion Desktop TP01-2022
8 core
AMD Radeon
Windows 11, 16 GB RAM

Watercolorwilly

Senior Member Location: Phoenix Joined: Mar 13, 2011 11:35 Messages: 211 Offline

Mar 15, 2015 16:09

I checked PhotoDIrector 6 again, and it now responds in stand-alone AND when invoked by PowerDirector Live. This stand-alone non-response has happened before and it resolved itself by my going into PDL, invoke PD6, and then leaving PDL, and trying the standalone PhotoDirector again.

What I reported a week ago was that trick did not work after even doing it several times. Now, a week later, I did the same. Both standalone and via PDL now work properly. Go figure. Confucius say, "Problem that go away by itself, come back by itself." Bill Seifert
HP Pavilion Desktop TP01-2022
8 core
AMD Radeon
Windows 11, 16 GB RAM

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Mar 24, 2015 21:46

Hello Bill,

Are you content to leave it at that & hope that the issue is resolved? or would you like it investigated further?

PM sent.

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Watercolorwilly

Senior Member Location: Phoenix Joined: Mar 13, 2011 11:35 Messages: 211 Offline

Mar 26, 2015 12:22

Thanks for your concern. Without being able to replicate this, I guess I'll have to defer. I have concluded that importing like 100 photos, and editing them one at a time, eventually causes the problem where PhotoDirector stops responding. I seem to be able to navigate, but can't make adjustments. Reverting to PD5 bypasses the problem. Sometimes in invoking PD6 via PowerDirector, it will release it from this problem. Sometimes not. Other times, it will just be in a wait state - the spinning icon - trying to fully display the current photo . Days later for some unknown reason it resolves itself and I use PD5 in the meantime. I did look at my 16GB Ram once and found it was only about 50% full. Sigh. Bill Seifert
HP Pavilion Desktop TP01-2022
8 core
AMD Radeon
Windows 11, 16 GB RAM

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Mar 26, 2015 13:08

Hello Bill,

If all was well with your PhD 6 installation, it wouldn't be responding any differently than PhD 5.

Many users would be importing many hundreds of photos (RAW & JPG). I've imported thousands at a time without such unresponsiveness.

I'll pass your information onto CL.

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