last summer, I purchased a new laptop that had PD10 preloaded. Out side of windows movie maker, this was my first experience with video editing. After watching many PD10 video's I became somewhat proficient in the use of PD10. During this process, PD10 developed issues that multiplied rendering the product all but useless to me. I sent emails to cyberlink trying to get to the root cause of the problem, but unfortunately, the problem(s) never were fixed or corrected. Each email I sent to Cyberlink begot more emails requested by them. I gave up and threw in the towel, attributing the lack of resolution to PD10 being a "free" and older version, not worth Cyberlinks time.

Last December, reluctantly, I purchased an online version of PD13. While I was more interested in going with a competitors product, the PD13 price was attractive and I thought the learning curve would be less. The download was straight forward enough, but once i started to use the product, I have been woefully disappointed. As of today, the PD13 freezes upon startup. Emails into cyber link take a long time to respond and only a provide a minimum of support information, So i have a product i purchased in December that will not work.

I am attempting a new download of PD 13 to see if that corrects the problem. I am hopeful it will. if not.. PD13 is getting tossed and i will move onto something that works consistently with real product support. My suggestion to any one reading this and thinking of using the power director family of products, the products are nice but support is horrible. I would appreciate the company providing better or more support rather then trying to sell me more Cyberlink products or telling me how great their company is.