PD13 Trial Version or Not????

iainh

Newbie Joined: Feb 25, 2015 16:22 Messages: 4 Offline

Solved by

Feb 26, 2015 14:52

I have installed PD13 Ultimate and having activated the software I attempted to install the latest patch 2604.

Power Director now tells me that I have a trial version and I can't install patch. Which is very strange as the software stated it had been successfully activated.

I cannot find anywhere in the software which states that it is a trial version.

I have produced a MPEG4 video clip and it didn't have a watermark and also have a full set of DVD menus, not just one menu template.

Is there anyway I can tell if the software is running in trial mode?

I have logged a ticket with Cyberlink customer support over 24 hours ago but have had no response!!

Can anyone possibly help?

Anja the Dane

Contributor Location: Denmark (North of Copenhagen) Joined: Mar 03, 2011 15:02 Messages: 347 Offline

Feb 26, 2015 15:20

did you get a licence key? PDR 14.0.4207.0 / Windows 10 64-bit / Asus / Intel i7-4790 3.60 GHz / 16GB RAM / NVIDIA GeForce GTX 970 / DirectX 12

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Feb 26, 2015 15:40

And if you got a key, where did you purchase your copy of PD? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

iainh

Newbie Joined: Feb 25, 2015 16:22 Messages: 4 Offline

Feb 26, 2015 16:17

I have a license key, which was entered after the install. The key was accepted so presume I entered it correctly. The software then went off to activate itself which was successful. I then used the software without any problem. When attempting to apply the 2604 patch it says I have a trial version.

I have tried reinstalling and entered the same key without any problem. Upon second attempt the software did not attempt to activate itself.

The software was bought from Amazon. Two DVDs with the licence key on the DVD packaging.

The pd box was sealed upon arrival.

This message was edited 1 time. Last update was at Feb 26. 2015 16:18

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Feb 26, 2015 17:00

Contact SUPPORT again. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Feb 26, 2015 17:24

The update is complete if you ignore the message, or stop the installation with error? AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

NonnyM

Member Joined: Dec 04, 2012 13:40 Messages: 51 Offline

Mar 06, 2015 12:36

For the record I have the identical problem with PD13 Ultimate purchased last week, boxed direct from Cyberlink Site.

Logged a ticket for the problem,

Is this a more frequent problem, but not yet reported on the forum ?

Rgds

This message was edited 1 time. Last update was at Mar 06. 2015 12:37

Win 7 Home SP 1, PD 13
Processor i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), (RAM) 8.00 GB, Sys Drive 120 gig SSD, Data Drive 1 Terrabyte, Nvidia GeForce GTX 750Ii , Portable USB3 2 Terrabyte

NonnyM

Member Joined: Dec 04, 2012 13:40 Messages: 51 Offline

Mar 06, 2015 12:48

Quote: The update is complete if you ignore the message, or stop the installation with error?

In my case the patch upgrade runs oK but comes up with a message ""Unable to install patch update, your system must have a non trial version of PD13, Installation will abort , contact Customer service."

Although the phrasing of "must have a non trial version" could be read either way ;

Rgds

Win 7 Home SP 1, PD 13
Processor i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), (RAM) 8.00 GB, Sys Drive 120 gig SSD, Data Drive 1 Terrabyte, Nvidia GeForce GTX 750Ii , Portable USB3 2 Terrabyte

CCEB

Newbie Location: Ontario, Canada Joined: Nov 09, 2013 17:16 Messages: 14 Offline

Mar 06, 2015 19:38

Haven't had this problem. But try deleting %temp% file and run the patch again. Just a thought. Chris

NonnyM

Member Joined: Dec 04, 2012 13:40 Messages: 51 Offline

Mar 07, 2015 15:21

There was a response to my ticket within 24 hrs with links to new software and content packs.

Followed advice, basically uninstall and reinstal downloaded software, and all seems to be running as it should.

Good response from the techies @ Cyberlink

Rgds
Win 7 Home SP 1, PD 13
Processor i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), (RAM) 8.00 GB, Sys Drive 120 gig SSD, Data Drive 1 Terrabyte, Nvidia GeForce GTX 750Ii , Portable USB3 2 Terrabyte

iainh

Newbie Joined: Feb 25, 2015 16:22 Messages: 4 Offline

Mar 07, 2015 16:34

They sent me a set of links to the software but it was identical to that on the CD. Uninstalled, reinstalled then applied patch. Same error.

I replied back to customer support last week. Never had a reply.

Service is poor.

They can't even get their own software to patch.

I won't be using any cyberlink products again. Very unhappy, poor service, useless software which doesn't work. I appreciate most people don't have this issue, but I do and they are unable to resolve it. Software will be installed and it's back to pinnacle studio or might try Sony Vegas.

iainh

Newbie Joined: Feb 25, 2015 16:22 Messages: 4 Offline

Mar 07, 2015 16:35

Wonder how I get my money back?

Myk

Senior Member Location: The Hartland of Michigan Joined: Feb 05, 2015 16:09 Messages: 205 Offline

Mar 07, 2015 17:31

After you uninstall ANY program, you should run a registry scanner to clean things up. I use ccleaner to scan it. Second down button on the left of the program screen.
http://www.piriform.com/ccleaner
.
.
Never, under any circumstances, combine a laxative and sleeping pill on the same night.

PowerSpec G310
ASRock Extreme 6 A85X
AMD A10 6800K Quad Core Processor 4.1GHz
16GB DDR3-1600 RAM
EVGA GTX960 Super OC GPU
Windows 7 Pro

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Mar 09, 2015 05:32

Hi iainh ,
Do you have a customer support ticket number please? I've passed on your issue to CyberLink and they'll need the support number to investigate the situation further.
Dafydd

NonnyM

Member Joined: Dec 04, 2012 13:40 Messages: 51 Offline

Mar 09, 2015 15:43

Quote: They sent me a set of links to the software but it was identical to that on the CD. Uninstalled, reinstalled then applied patch. Same error.

Cyberlink sent me link with the patch applied. PD 13.2064. So I ddi not have to re patch.

Rgds Win 7 Home SP 1, PD 13
Processor i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), (RAM) 8.00 GB, Sys Drive 120 gig SSD, Data Drive 1 Terrabyte, Nvidia GeForce GTX 750Ii , Portable USB3 2 Terrabyte

LUKASBIG

Newbie Joined: May 10, 2015 17:22 Messages: 1 Offline

May 10, 2015 17:26

so where can I get the latest version of power director with the latest patch applied?

I'm having the same problem by trying to install the latest patch...

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

May 11, 2015 02:47

Quote: so where can I get the latest version of power director with the latest patch applied?

I'm having the same problem by trying to install the latest patch...

You need to contact CyberLink support: http://www.cyberlink.com/support/index.html