To install upgrade version need an old paid version (from a bundle one or purchased before) on your PC. Free trial is not a paid version.

Chad 17. Perhaps you missed this information:

Procedure for Software Update Download and Installation
Unless noted, software updates provided on this page are exclusively for retail and online purchased versions only. To check for updates for hardware bundled versions, locate the "About" dialog in the software, and then click on the "Upgrade" button. In the Upgrade dialog click the "Update" tab to see if there are any updates available. Also note that the software will pop up a notification periodically when there is an update available. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

I am having same problem with Power2Go 10 trial.
When trial time limit expires popup says "Upgrade". So it IS offering the user and upgrade price for the Trial version.
See Attached Power Director 13&14 Ultimate, Photo Director 6, Audio Dir, Pwr2Go 10
Win 10 64, Intel MB DH87MC, Intel i5-4670 CPU @ 3.40GHz, 16Gb DDR3 1600, 128Gb SSD, 2x1Tb WDBlue 7200rpmSATA6, Intel 4600 GPU, Gigabyte G1 GTX960 4GB, LG BluRay Writer

Quote: I am having same problem with Power2Go 10 trial.
When trial time limit expires popup says "Upgrade". So it IS offering the user and upgrade price for the Trial version.
See Attached

Yes, you get a discount price -- depending on if there is a sale going on. I thnk the original poster had an issue that he could not remove the trial version so he could not install the full version.

Typically moving from a trial version to a paid version requires you to remove the trial version before installing the paid version. If you would click on that information, it may tell you that. I like to use Uninstaller Programs such as Revo Uninstaller which uses the program's buit in uninstaller and then cleans the registry and folders that are safe to remove (Using the Moderate Mode only)

I guess that I don't undertsand your question (if there is one). .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

I am having the same problem. I have an activated Version 9 (was bundled) and am trying to upgrade to version 10 Platinum. When it starts installing I get a popup that states "must have version 7-9 installed" and quits the installation. my version 9 did send me request to upgrade to the latest versions. I purchase the latest version 10 upgrade from the store. What could the problem be?

Quote: I am having the same problem. I have an activated Version 9 (was bundled) and am trying to upgrade to version 10 Platinum. When it starts installing I get a popup that states "must have version 7-9 installed" and quits the installation. my version 9 did send me request to upgrade to the latest versions. I purchase the latest version 10 upgrade from the store. What could the problem be?

When you say bundled do you mean that it was an OEM? One that came with a piece of equipment like an optical drive. If so, perhaps that OEM didn't qualify you to do a discounted upgrade that you selected.

Is V9 still installed? Did you get an activation code or number with it?

Never trust those upgrade messaages. Contact the store. People on this forum can't help because none of them work for Cynerlink. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.