Hi Richard2,
is this for all tickets or just some?
can you share some ticket numbers so our CS dept. can have a look into it?

thx
Michael Technical Support

Werde Facebook Fan

It is for all new tickets. It did work at one point but then I just stopped getting the emails for ticket replies. The ones for the forum still work and I got one for your reply today. Same email address I've always had.

I was wondering if it was something like I'd said no to marketing email so it stopped ticket update email too. ???

Here are the last three tickets:

CS001438466
CS001414468
CS001438430

Thanks.

Hi Richard2,
thx for the Infos I will Forward it internally for Investigation.

br
Michael Technical Support

Werde Facebook Fan

Hi,
our Team checked it and all notifcation mails have been sent without bouncing.

please make sure to add:
no-reply@vipmail.cyberlink.com
to your whitelist

br
Michael Technical Support

Werde Facebook Fan

Something is wrong on their side. They are not sending me an email for replies to tickets, not to my email address anyway. I use Outlook but I can go online to the email webpage and there is no cyberlink email in the SPAM folder. In fact, the “no-reply@vipmail.cyberlink.com” address is the same address that the CyberLink Community Forum emails come from and they come through just fine.

[CyberLink Community Forum] Message posted: When my support ticket gets a reply I do not get an email.

no-reply@vipmail.cyberlink.com

Sent: Thu 2/12/2015 2:18 AM
To:

Hello,

Your topic "When my support ticket gets a reply I do not get an email." has received an answer since your last visit. You can access this message using the following link.

http://forum.cyberlink.com/forum/posts/list/42585.page#219668

We hope you enjoy the CyberLink Forum.

Best Regards,
CyberLink Forum message

If you no longer want to receive notifications for this topic, please click the link below.
http://forum.cyberlink.com/forum/posts/unwatch/42585.page

They just told me the same thing again:

We would suggest you to add our email address (no-reply@vipmail.cyberlink.com) to your Email Safe Senders List.

Like it says every time you create a ticket. Arggg!!!!

* Note: To ensure you receive notification emails, please add no-reply@vipmail.cyberlink.com to the Safe List in your email software

Maybe my email address is messed up in their system someplace. I'll I know is, that I've never changed it and I've checked my forum profile and my CyberLink "My Account" profile and it's the same in both.

???

New reply from them. Not sure what they are saying though. I again had to go check as there was no email from "no-reply@vipmail.cyberlink.com" letting me know there was a reply.

"Regarding your concern, I would like to inform you that we have sent the follow up. The notification mail is the same as the attachment which is sent from “no-reply@vipmail.cyberlink.com”. I suggest you to check the inbox and let us know if any problem."

Hi,
we checked our backend and the mail was delivered succesfully - we would like to suggest that you get in contact with your ISP/Mail Provider and consult him about this.

greetings
Michael
Technical Support

Werde Facebook Fan

Delivered successfully, to whom? I have gotten many from the forum that use the same address and one from vcsupport@cyberlink.com. Listed below are a few of the emails I've gotten. I don't want to post my address but they are not sending the email to my address. I bet you a dollar that the email it’s sent to is not the one in my account.

Or my email provider is deleting, not moving to the SPAM folder but deleting email from only no-reply@vipmail.cyberlink.com and only then ones that don’t have “[CyberLink Community Forum]” in the subject line ???

From_______________________Subject____________________________________________Received
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: Show Infor… 7/26/2013
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: PwerDVD1… 3/21/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: Mouse wh… 4/11/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: Mouse wh… 4/11/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: AMD 14.6 … 6/3/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: Video dis… 12/3/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: PowerDV… 12/3/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: Subtitles … 12/3/2014
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: When m… 2/11/2015
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: When m… 2/12/2015
no-reply@vipmail.cyberlink.com [CyberLink Community Forum] Message posted: When m… 2/12/2015
vcsupport@cyberlink.com CyberLink Support; Follow up_CSID # CS001438466, CS001… 2/13/2015