Hi,
please get in touch with our technical Support Team

thx
Michael Technical Support

Werde Facebook Fan

I have got in touch with them and so far there help has done nothing. Has anyone else run into this problem?

Thank

Sounds like the registry is messed up.
Create a manual restore point as a precaution.
Uninstall all Power DVD14 (and any other Power DVD products, but if you're running DVD14, there should be nothing else)
Choose to uninstall your personal settings _ it will ask you if you want to save them _ choose not to.
Now go into "Documents" and right click on any Cyberlink folders there to delete them.
Also look for a folder that Power DVD14 created for your 10GB of free storage _ delete that as well _ there may be one in "Computer", "Pictures" etc _ get rid of everything.

Install CCleaner and run its registry cleaner as many times as necessary until it finds nothing. There will be lots of stuff to delete too other then left over Cyberlink remnants.

https://www.piriform.com/ccleaner
Use the free version.
If you're worried about deleting the registry files that CCleaner finds, it will create a folder to save them in _ you may do so if you wish.

Restart and run CCleaner again _ repeat this procedure until it finds nothing.

Now download you upgrade file of Power DVD 14 to the desk top and install it form there and at some point it will ask you to enter a product key from your previous installation _ use your Power DVD 9 key here. Continue and it will ask you to activate Power DVD14 with your upgrade key.
Restart and load one of the problem Blu-rays automatically, let DVD14 do it on it's own _ give it some time.
Power DVD has the habit of selecting itself in AutoPlay to play Blu-rays.

If there is no option to enter your key from Power DVD9 to do a clean install with an upgrade key, then you will have no choice but to install DVD 9 and then install DVD 14 on top of that.

It should work this time around though because you have deleted the Cyberlink file(s) in "Documents" etc. and cleaned up the registry.

Thanks Jeff I tried all of your suggestion but it is still giving me the error "This and other discs include new technology that may only be supported under Windows 7 or above.
Please upgrade your OS version and check the system requirements for Blu-ray Disc playback in CyberLink PowerDVD."
I know this is not the case because I able to play the disc on a trial software I am using. However I didn't want to have to buy yet another software since I just bought PowerDVD. Has anyone else run into this error?

It should work in Vista, perhaps some over zealous anti virus program _ very strange behavior.
Just grasping at straws about the anti virus program.

Here's all the "what's supported and what isn't", in case you haven't found it _ it's a bit confusing.

http://www.cyberlink.com/products/powerdvd-ultra/spec_en_CA.html

I don't have anything running Vista to see if that's the problem. I know others have the trial work and when they purchase the actual product, they run into problems like you're having.
And in that case, I never did find out what the problem was.

Well it only seems to happen with newer produced Blu Rays by FOX. Other blu rays work just fine so I am at a loss as well.

Well it looks like I have found my answer buried in the product FAQ "These specific Blu-ray movies released after early 2014 from certain movie studios have incorporated a new technology.

In order to support these Blu-ray movies, please check the minimum system requirements below:

Operating System:
Windows 8 or Windows 7 is required.

Graphics Processor (GPU):
For these Blu-ray 3D movies from certain movie studios, Intel HD Graphic (Intel Core i5), NVIDIA graphic cards with 4th (or later) generation PureVideo HD, AMD HD 6000 series graphic cards with UVD 3 video playback accelerator or HD 7000 series or above is required.

Note: It is strongly recommended that you download and install the latest version of your graphics processor (GPU) driver from the AMD / NVIDIA / Intel’s web site."



Now I know for a fact that the disc in question will play in Windows Vista, I have tried it using other software. I wish I could have had this information before I purchased PowerDVD 14.

I think you have 30 days to get your money back.

I may have to do that.