Upgrade PD12 to PD13 setup stops

Videoguy01

Newbie Joined: Oct 31, 2013 17:59 Messages: 17 Offline

Solved by

Jan 17, 2015 19:02

I have PD12 Ultra installed in a Win7 pro computer. I tried to upgrade it to PD13 Ultimate and yes I did get the correct files. I go to install it and all the files unpack. The the license appears. I check agree and the setup stops working.

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Jan 17, 2015 20:01

Quote: I have PD12 Ultra installed in a Win7 pro computer. I tried to upgrade it to PD13 Ultimate and yes I did get the correct files. I go to install it and all the files unpack. The the license appears. I check agree and the setup stops working.

To try right-click on the installation file and select Run as administrator.

Some recommend disabling, AntiVirus during the installation.

No guarantee that this will work, but not hurt to try.

Videoguy01

Newbie Joined: Oct 31, 2013 17:59 Messages: 17 Offline

Jan 17, 2015 20:21

Thank you for your response. I did turn off all antivirus programs and right clicked as Admin. Same thing happens "Setup.exe has stopped responding".

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Jan 17, 2015 20:52

If you uninstalled PD12 use the CLCleaner cleaning tool.

see more here http://www.cyberlink.com/support/product-faq-content.do?id=16457&prodId=4&prodVerId=1052

Again no guarantee it will work

You should also contact support Cyberlink, use this link https://membership.cyberlink.com/support/service/technical-support.do

This message was edited 1 time. Last update was at Jan 17. 2015 20:58

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Videoguy01

Newbie Joined: Oct 31, 2013 17:59 Messages: 17 Offline

Jan 17, 2015 21:03

I really do not want to uninstall a reliable working program so I will use your link and contact support with all the proper information.

Thank You again.