Hi,
You Need to download the Version from your purchase Email (link in the mail)

br
Michael Technical Support

Werde Facebook Fan

i purchased a retail box with a CD in the box. so are you saying i need to uninstall demo 14, install CD 14 and then put the code it?

Do have a link so i may download the version 14 that will ask for the code? really want the CD out of the loop as all my software now is on a flash drive in a safe place. thank you. I purchased Cyberlink over 2 months ago and todate do not have a working product and they have my money. Order Number:10796398544. they hide behind their web site and I have asked the to call me but they dont. I am a nice person, but this is sad, why dont they post a phone number.

Hi,

Yes...you must install it from the disc, as you can't activate the trial version. Be sure to uninstall the trial version before installing.

If you have the box, there should be a quick start guide or card in it that mentions the digital locker. You can download a digital version from there if you follow the instructions.

David

thank you. it was so simple. your help was wonderful. I purchased Cyberlink over 2 months ago and todate do not have a working product and they have my money. Order Number:10796398544. they hide behind their web site and I have asked the to call me but they dont. I am a nice person, but this is sad, why dont they post a phone number.

I have the same problem right now. Purchased the product and now I can't use it. Tried the uninstall and re-install thing, still no satisfaction. No customer support and they basically took my money. I bought the full suite as well and never used the trial version but the damn thing will not work. Piece of crap and I will never purchase anything from them again. I'm going to flame them everywhere I can.

Quote: I have the same problem right now. Purchased the product and now I can't use it. Tried the uninstall and re-install thing, still no satisfaction. No customer support and they basically took my money. I bought the full suite as well and never used the trial version but the damn thing will not work. Piece of crap and I will never purchase anything from them again. I'm going to flame them everywhere I can.

Where did you purchase it from, who's "they" ? It sounds like you were ripped off from some bogus third party seller.
If you paid for it with a credit card, you can get your money back, but you have to prove that the key is not genuine _ usually with a paper trail.
You're out of luck with PayPal though if it was purchased outside of eBay.

Jeff r1: Re: PayPal
Not necessarily. They will cover some things that were not bought from eBay depending on the digital item, who and the speed in which the dispute was made.

How did we get here? Steve never said that he bought it from a disreputable company; just that he can't use it (with no details) and can't get his money back (I guess he waited too long -- more than 30 days).

Steve, did you look at the Q and A here?: Link: http://www.cyberlink.com/support/purchase-faq-list.do Also you may want to start your own topic (thread) and ask for help here. It may be faster. We'll need a lot more information though. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Quote: Jeff r1: Re: PayPal
Not necessarily. They will cover some things that were not bought from eBay depending on the digital item, who and the speed in which the dispute was made.

How did we get here? Steve never said that he bought it from a disreputable company; just that he can't use it (with no details) and can't get his money back (I guess he waited too long -- more than 30 days).

Steve, did you look at the Q and A here?: Link: http://www.cyberlink.com/support/purchase-faq-list.do Also you may want to start your own topic (thread) and ask for help here. It may be faster. We'll need a lot more information though.

I've had first hand experience with PayPal outside of eBay, unless something has changed, PayPal will only cover goods not received, not the quality of goods. Which means that if Steve has a phony key, PayPal will say "you have your key, it's not our problem that it's a phony key" With me it was Adobe Photo Shop, I received what looked like a proper installation disc, box and key. A little while later I was locked out of the software. I called Adobe and the key was indeed bad and PayPal wouldn't do anything about it, even with proof from Adobe "sorry, only covered for goods not received, not the quality of goods". I could have got a bag of rocks in the mail and it wouldn't have made any difference to PayPal _ expensive lesson learned.

And as far as Steve is concerned, he never did say where he bought it from, it was assumed that he got his product direct from Cyberlink (not my assumption) and if that's the case, all he has to do is create a support ticket, and as you know, they will look after Steve.
This whole thing with Steve looks suspicious, either he got a bad key from a scammer, or he is knowingly using a key and product from a torrent site which isn't working. He is now trying to get help through Cyberlinks forum because he knows that he can't go to customer service.

These are all assumptions on my part of course and until we hear back from Steve, if we do, that's pretty much the end of this. If Steve does answer here, he will be either very defensive of me accusing him of piracy for obtaining a Cyberlink product from torrent site OR he will be helpful and willing to help us help him _ it's either or with "key" problems.

It's also possible that Steve solved his problem through customer service after all...

Just remember that there are 2 Steve's in thread. You may be correct since the other Steve never posted since he made the post in this thread.

Read buyer abuse at PayPal item significantly not as described. If the person sold the other Steve bad software, then he probably did it to others. He should report it anyway

https://www.paypal.com/us/webapps/helpcenter/selfhelp/article/?solutionId=FAQ1651&topicID=FRAUD&m=TCI

How about the otriginal seller? Where the other Steve bought the item from may have some policy. .
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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.