Nothing Works

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Solved by

Nov 13, 2014 18:18

I installed this software and it's crap, seriously. Opened Wave Editor, cannot save or import files. The marker doesn't respond. Just tried to add a picture to a video. Did not display. Sometimes the interface works but most of the time not. I got this to replace a video editor that wasn't working. I just plunked down $90 for non-functioning crap. The support person who took my ticket didn't even correctly identify the problem, much less solve it. Really beyond unhappy. Want my money back.

Richmond Dan

Senior Contributor Location: Richmond, VA Joined: Aug 07, 2014 17:17 Messages: 673 Offline

Nov 13, 2014 21:05

Sorry you had such a bad experience. I notice that you haven't asked for assistance, just gave up.

Glad the rest of us are happy...

This message was edited 1 time. Last update was at Nov 13. 2014 21:06

Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

Teye

Newbie Joined: Feb 02, 2014 07:07 Messages: 7 Offline

Nov 13, 2014 22:41

Hi Amy,

This editor is pretty demanding of your computer.
I don't know how old etc. Your is...but if it older than 4 years..
It probably can't keep up. Plus it does need at least 4 gigs of memory and a decent video card.

Cheers!

Tye

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 15, 2014 03:47

Hi, I suspected that might be the issue. The computer is not that old, and I upgraded the memory shortly after purchase. That having been said, it is not a powerhouse. It's a surf the web type computer. I think the processor might be good enough, but maybe installing more memory would help?

Will have to look into that. In the meantime, I installed the latest version of the video editor I was using before I purchased this and it works great. Back in business.

Thanks for your kind reply.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 15, 2014 08:42

Amy Aletheia,
PowerDirector is a a resource-hungry beast.
If you'd care to give it another shot, you might get more definitive answers by providing us with a dxdiag file from your computer.
It's just a compilation of the innards of your hardware/drivers, and it's an easy thing to do. The computer will do it for you.
Follow this link, and please provide Part A and Part B.
http://forum.cyberlink.com/forum/posts/list/40225.page HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

jcardana

Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline

Nov 15, 2014 09:54

Quote: It's a surf the web type computer

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Nov 15, 2014 10:20

Quote: I installed this software and it's crap, seriously. Opened Wave Editor, cannot save or import files.

In WaveEditor use, Menu / File / Import and Export track Track option.

Opens WaveEditor from the timeline PD, after editing, click the X to close and confirm Yes to save.

The marker doesn't respond. Just tried to add a picture to a video.

This is a PD error, The workaround is to go to Modify and click Fades then unclick it. The image will appear as it should.

This message was edited 1 time. Last update was at Nov 15. 2014 10:42

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 15, 2014 14:56

Part of my problems were that Wave Editor wouldn't allow me to save or import, as in, I could open the menu but didn't respond to any of the options listed. The program wasn't responding to really really basic functions. I tend to agree with what I've heard here that my computer just can't handle this. Fortunately, I copied the install files to an external drive, so I can use them when I do an upgrade. Thanks. And thanks for the workaround info on the fades. That's helpful.

This message was edited 2 times. Last update was at Nov 15. 2014 15:15

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 15, 2014 15:07

OK, Part A:

Power Director Ultra 13.0.2307.0

Part B: attached.

Filename	AmyAletheiaDxDiag.zip	Download
Description
Filesize	7 Kbytes
Downloaded:	355 time(s)

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Nov 15, 2014 15:42

DxDiag reveals that while PD should perform marginally, your PC isn't geared for best results. The minimum specs...
http://www.cyberlink.com/products/powerdirector-ultra/spec_en_US.html?&r=1

Other info, if needed...
http://www.cyberlink.com/support/faq-content.do?id=2317

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Nov 15, 2014 16:40

Quote: Part of my problems were that Wave Editor wouldn't allow me to save or import, as in, I could open the menu but didn't respond to any of the options listed.

You did not say how this trying to work with WaveEditor.

If this editing in PD, WE editor and open the Audio Edit button.

The functions of the WE menu is disabled.

Close by X and WE have the options, Yes / No / Cancel.

Yes saves the edited file will overwrite the original timeline in PD.

WE is very light and easy to edit.

See this video at the end, http://youtu.be/WLpQGbKcrM8

sorry for the google translation sometimes confuse

This message was edited 1 time. Last update was at Nov 15. 2014 16:45

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 15, 2014 17:56

This is great information. I really appreciate it. Unfortunately, the interface wasn't responsive in general, and that's the main issue. Stuff that was supposed to work just did not. I understand enough about video editing software where most stuff was intuitively obvious, but I do know that you're supposed to be able to move the marker and I couldn't. I really think it's my computer isn't up to it. But thank you for your helpful advice.

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 15, 2014 17:56

I really appreciate everybody who took the time to help me. Thank you all so much.

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 15, 2014 17:58

Thank you for the links to the technical specs and other info. I should have doublechecked the specs before I bought. Next time I'll do that.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Nov 15, 2014 18:24

There is a refund policy. We are not Cyberlink, so you'll have to go through official channels. They'll ask you for some type of proof of purchase, etc. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Amy Aletheia

Newbie Joined: Nov 13, 2014 18:13 Messages: 8 Offline

Nov 16, 2014 01:30

All of you were much more helpful than official tech support. I'll look into their refund policy, thanks.