Hi,
I don’t think I can help much with your problem as it hasn’t happened to me. I have just changed to PD12 Ultra from PD9 Ultra which I had for three years. I haven’t a dedicated camcorder but my PC has a dedicated video card and I put more RAM in three years ago so now have 16GB which helped speed up my video editing and I have had good results with all my PD9 videos. However, I have never produced a video as high as you quote so perhaps trying 1920 x 1080 might help. Sorry if that is not much help but good luck and someone who has a Sony K4 might know the answer.

Julie.

thanks in any case, when i bought PD12 I put more Ram.

hello, lunasiatica111.

if any of the senior contributors to help you, read the David's http://forum.cyberlink.com/forum/posts/list/29701.page
welcome to the forum - guide info to assist members PDR12...
I am sorry, you have to show us what you have in terms of your computer set-up & attach a small 4k video from
the sony camcorder with your post.

I am assuming you have Sony AX100? then read http://forum.cyberlink.com/forum/posts/list/38298.page#197472
and Eugen157 http://forum.cyberlink.com/forum/posts/listByUser/15/202471.page

I've been using PD12 to edit Samsung Galaxy Note 3's 4K videos and I'm happy happy joy joy... 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

thanks, will read all you suggest and maybe understand…the problem…

I also contact Eugen as maybe he can help me

yes Sony is AX100

if I show you a small film edinting and produce with WMn 4k 3060x1030 is okay I can see it well
if with others as wrote on first message I got trouble

and what is difficult is because commands are a little slow and during editing on PD12 the clip jump or stop

by the fact I have no idea if the information you asked are those I'll write, if I looked in good place to read...

NVIDA 360MB
INtel 632 MB
hard disk 1T, hard disk :4T, hard disk 4T

hope this can help or just tell me where I have to look to found the right information

thanks so much

Quote: thanks, will read all you suggest and maybe understand…the problem…

I also contact Eugen as maybe he can help me

yes Sony is AX100

if I show you a small film edinting and produce with WMn 4k 3060x1030 is okay I can see it well
if with others as wrote on first message I got trouble

and what is difficult is because commands are a little slow and during editing on PD12 the clip jump or stop

by the fact I have no idea if the information you asked are those I'll write, if I looked in good place to read...

NVIDA 360MB
INtel 632 MB
hard disk 1T, hard disk :4T, hard disk 4T

hope this can help or just tell me where I have to look to found the right information

thanks so much

if you run dx diagnostics or cpuz you'll get it.

well try this.
try lowering the PREVIEW QUALITY Resolutions when you're editing. 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

Hi, thanks, I did it lowering preview quality but I found it was not good to see well what i was editing, so again put on hight quality

but I am quite sure the problem is too not enough graphic card. will ask who understand better than me! when bought PD12 some months ago we upgrade memory, but not graphic card as it was okay to support the program as request, as 4k need a lot I bought it could be this.

but about the fact when produce the film we did in MPEG4 4K 3060x1020 I got only a music file do you think it's also because problem of my tower PC?

have nice day

Hello,

Like others have suggested a lower preview quality does help and I agree it doesn’t look good but the finished result is OK. I switch between High and Normal and if the editing starts to slow down too much I save my work, close the PC down then restart. That helps. Good luck.

thanks, will in any case follow your helpful advice until don't find the right solution

cheers

Quote: Hi, thanks, I did it lowering preview quality but I found it was not good to see well what i was editing, so again put on hight quality

but I am quite sure the problem is too not enough graphic card. will ask who understand better than me! when bought PD12 some months ago we upgrade memory, but not graphic card as it was okay to support the program as request, as 4k need a lot I bought it could be this.

but about the fact when produce the film we did in MPEG4 4K 3060x1020 I got only a music file do you think it's also because problem of my tower PC?

have nice day

no no no.
you have to try one more.
go to the settings and uncheck the hadware decoding. see if that works.

then you have to buy a new video card? 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

Quote: NVIDA 360MB
INtel 632 MB

That doesn't help too much, it makes no sense...
Click on "Run" and type DXDIAG.EXE
Or, if you don't have "Run", type DXDIAG.EXE in the search box.
Report back with the results.

Hi everybody

sorry for the delay and i attach the information about PC and Nvidia
hope this can help to understand why with 4k PD12 is slow
and so be happy as you are by editing 4k with this program!

thanks for all

your processor i7-2600k(score 8583) is good.
your video card 9800GT(score 726) is about 6 years old.

I have i7-2720QM(score 6233) and GT 550M(score 790)(3 years old).
I have very slight lag.

I can't read Spanish(Swedish, too) but could guess that you have 4GB memory on your video card;
however, if it's shared with system memory, then there is your answer why it's lagging.

if not,
you have 8GB system RAM(ok, but this CAN cause the lag)(12GB RAM is good)(16GB RAM is better).
still try this.
good luck.

'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

hi again me!
happy new year to everybody!

well for a while couldn't look at PD12 and 4K… today try to read again all messages, try to apply different solution and in a private message some one told me that until the shadow files is not created he has same trouble of me!



1. today i download some 4k files my husband filmed and saw that on each file the icon is yellow and not green as usual when filmed in FHD and under it's written shadow file e in progress.

suddenly I saw some minutes some icons starting to turn on green! and so when click on written shadow file okay! but after 30 minutes only 13 files are turned green and total is 60!

the main question is: do you know a solution to create quickly shadow files for each files? because it's very long and now I have only 10 minutes of files but when I'll have 5 hours or more as we did usual… do I have to wait days???

- can help to have more than 8 RAM as I have now? many quicker if 16RAM????

2. another question: when project 4K finished to make a file on your computer which is your choice? MPG4? something else…which is better?

I understand I am not so clever at all with PD12 and 4k (until now no problem at all, could manage all) so just be patient with me and my old brain!

hope someone can help me

thanks so much

Happy New Year.

Quote:
do you know a solution to create quickly shadow files for each files?

yes, you must get a faster CPU, processor.

Quote:
can help to have more than 8 RAM as I have now? many quicker if 16RAM????

yes, it'll help some or more depends on your system. you'll need a new video card with at least 1GB video memory.
remember your video card is 6 years old!

Quote:
when project 4K finished to make a file on your computer which is your choice? MPG4? something else…which is better?

I prefer .MP4 and it's one's preference but always use high bitrate, ie 50Mb/sec minimum for quality 4K videos.
and that's going to take a very long time. rendering 2 min video takes anywhere from 8 to 10 minutes...
my laptop is tad slower than your computer.

Tschüß. 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

thanks so much.
i'll call the repair man to change all you explain me.

i finished to create all shadow files (for 3 small projects) seems at the end all was going faster… surely just an impression!!!!

by the fact when download the last project from the camera I forgot to follow your above advice about take off enable hardware decoding (I remember just when finished!!!) do you think this helps also to go quicker for shadow file creation? or only for the creation of the film?
by the fact the 1st project film I did, the one who jumped or stopped during the work process of making the film when now I saw it seems okay: no jump, no stop….

now have to make the file and see the result!

Quote:
do you think this helps also to go quicker for shadow file creation? or only for the creation of the film?

just Preview when you're editing.
I am assuming at this point that you have a laptop(notebook)?
if you have a laptop like me then only thing you could do is INCREASE the System Memory.

even though my Dell is tad slower than yours, I do not use shadow files.
I have PowerDirector 12 and 10 on my laptop.
if you want to see some of my 4K & FHD YouTube videos rendered with this laptop.

https://www.youtube.com/watch?v=3tEB7YaH5Nw

my videos consists mainly a drive by...
Tschüß. 'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

HI, I saw your film and I liked them and so wanted tot o show you my first film in 4K, but there is something who don’t work right!!???!!!

So following Eugene advice I waited that all yellow icone above the files I download from the Sony AX100 became green.
Then could easy work on the project, add music file (download from youtube in MP3) and , add titles and decide at least to produce this 5 miuntes project.

I decided to make a file on desktop (as usual i do in order after to make dvd or anything I need to do) decided to produce in MPEG4 (following your advice and also was my choice) and choose MPEG4 4096x2160, the file after around 15 minuts appear on the desktop but surprise the icone show not a picture but a music note (!?) and when I play it it has the audio but not the video!!!????????
I tried also with MPEG4 3840x2160 and it’s the same!!!??? Can heard only the song but impossibile to see the video, the file open with quick time player, or window player have same result: only audio??!!
(Both file are for 5 minutes video 1.56GB)

So what I did wrong?????

Same time I produced the file on the desktop I have also the file inside the library (where you see the file sto be able to work on a project) and if it plays fine in editing (it’s openned inside power director 12 and not outside), and of course you can’t open it with another programm and see it directly on computer as a normal file created on desktop, or copy it in a USB key. Blue ray…

So how do you did to have a mpeg4 4Kfile in your desktop?? As my aim is to have the file in desktop to produce later DVD blu ray and can copy on a USB key to be able to paly it when I want and where I want… and not only to send the produced film to you tube directly from PD12

Different of the films we produced have been chosen to participate to traveller festival in France or Italy and so I need t o give them a DVD or aUSB key

I also wait that the yellow icone on the produced film inside the library became green hopping that was the problem because the shadow file wasn’t created, but nothing changed on the file on the desktop, only audio, no video!!

Well I am desperate!

Hope you can help

PS I work not on laptop (notebook) I have a special computer only for making video.

(I have still to contact the engeneer reapring computer to see what we can do according your advice)

your PD12 is only producing audio and no video.

1. make sure your PD12 is updated to build3403.
2. make sure your Audio driver is updated and current.
3. Video driver is updated and current.
4. DivX is updated and current.
5. QuickTime is updated and current.
6. Windows Media Player is current.

Quote:
PS I work not on laptop (notebook) I have a special computer only for making video.

your desktop is okay with 9800 GT card. I'm assuming yours has at least 512Mb video memory,
then upgrading to 16GB System Memory is way to go.

attached, below is settings for CPU video rendering...

'no bridge too far'

Yashica Electro 8 LD-6 Super 8mm
Asrock TaiChi X470, AMD R7 2700X, W7P 64, MSI GTX1060 6GB, Corsair 16GB/RAM
Dell XPS L702X i7-2860QM, W7P / W10P 64, Intel HD3000/nVidia GT 550M 1GB, Micron 16GB/RAM
Samsung Galaxy Note3/NX1

Hi, well I update window media player, quick time, but both were okay when I wanted to do a note appeared: no update possible now

For director 2-PD12 I have, I bought it around 6 months ago and once appeared the note for update and do it.

By the fact don’t see when I open PD12 the image I saw in the small film you send me where you have a number, your name… so couldn’t compare. When I open my PD12 immediately is ready to make a project. Can’t find loke you. Looked on the setting tools but can only ask to open on last project, or on trial image they give or like I did direct on empty page.

I do all as describe on your small film for the setting and do again the output on desktop as usual.
Well again no possible to open with window media player and quicktime, as only audio file, but I can open it with VLC!! With VLC I can see well, no jump, no stop, perfect!

http://youtu.be/kCgauIL4fsw well you can see it on youtube! But I found not so good the quality when saw through youtube. When I looked on PC through VLC I can see the definition.


the film is just about the small town we live and also we were trying the new video head and it was also the first time for the sony ax100

https://www.youtube.com/watch?v=GYBLkJ1t7ws another one I just finished
thanks so much