PD 13 green screen help

Bullet

Newbie Joined: Nov 05, 2014 00:20 Messages: 5 Offline

Solved by

Nov 05, 2014 00:41

Hi all, i have just installed PD13 after coming from Premier Pro because its a but too in depth for me.

Now i can preview all videos .MTS as clips, but when i add them to the timeline the movie preview will play audio but display a green screen.

I can see from search that this issue is usually from hardware, so heres my specs if anyone can help.

PD13 Ultimate 13.0.2104.0

Serial DRS140721-01

Bitdefender antivirus.

Attached is Pc specs.

Sure is frustrating when you get a new program and it wont work properly.

Thanks four your help!

Filename	DxDiagPD13.txt	Download
Description
Filesize	39 Kbytes
Downloaded:	436 time(s)

Filename	DxDiag64bitpd13.txt	Download
Description
Filesize	38 Kbytes
Downloaded:	505 time(s)

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Nov 05, 2014 00:48

First thing...
Check for an updated video driver.

https://downloadcenter.intel.com/default.aspx

Bullet

Newbie Joined: Nov 05, 2014 00:20 Messages: 5 Offline

Nov 05, 2014 05:54

Also forgot to mention that if i press the 3d button it will work.

This message was edited 1 time. Last update was at Nov 05. 2014 06:00

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Nov 05, 2014 09:28

Specifically, what button is the "third" button?
Have you tested a newer driver, if applicable?

Bullet

Newbie Joined: Nov 05, 2014 00:20 Messages: 5 Offline

Nov 05, 2014 16:14

Quote: Specifically, what button is the "third" button?
Have you tested a newer driver, if applicable?

Sorry i mean the 3D(enable 3d mode) button below the preview screen.

I have the most up to date driver for my video card driver is up to date, will i also need to check onboard graphics? I assune the program should use the card?

Edit onboard driver up to date too.

This message was edited 1 time. Last update was at Nov 05. 2014 16:45

Bullet

Newbie Joined: Nov 05, 2014 00:20 Messages: 5 Offline

Nov 05, 2014 16:53

Ok so i turn off shadow file feature, clear out all of the shadow files and try again and still same result.

After restarting the program, all seems to be working fine now!

Could the shadow files really be causing the green screen issue?

Bullet

Newbie Joined: Nov 05, 2014 00:20 Messages: 5 Offline

Nov 06, 2014 00:40

So further on this.

Shadowfiles off, seems to working properly, so i do a little test project, drag files into timeline, transitions, text effects etc all working well, then drag another clip onto the timeline and screen goes green again, again if i enable the 3D mode it will play normally.

I save test project and reopen....working normally again in 2D mode.

What Gives! Could PD not be using resources properly or something?

Anyone any help PLEASE.

JSC

Member Joined: Apr 20, 2012 09:22 Messages: 71 Offline

Feb 22, 2015 19:19

Not sure if anyone has posted this fix, but I was just searching for a solution to the green preview screen. By trial and error I fixed it by unchecking "enable hardware decoding" under Options -- Hardware Acceleration. PowerDirector 365, AMD Ryzen 7 3700X 8-core processor 4.05 GHz, 32GB RAM, Windows 10 64-bit OS, NVIDIA GeForce GTX 1660 SUPER

PepsiMan

Senior Contributor Location: Clarksville, TN Joined: Dec 29, 2010 01:20 Messages: 1054 Offline

Feb 24, 2015 01:20

welcome to the forum.
happy new year, baaaaa

Quote:
Anyone any help PLEASE.

go to regedit.exe
HKEY_LOCAL_MACHINE/SOFTWARE/CyberLink/PowerDirector13/VideoRenderer/VMR7
change that to VMR9
back and forth.

green or black preview screen hasn't been fixed since I've been using PD!
good luck.
baaaaa 'no bridge too far'

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Myk

Senior Member Location: The Hartland of Michigan Joined: Feb 05, 2015 16:09 Messages: 205 Offline

Feb 24, 2015 11:14

I had the same problem a few times. I removed one frame at the start of video to fix it.

This message was edited 1 time. Last update was at Feb 24. 2015 11:24

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Never, under any circumstances, combine a laxative and sleeping pill on the same night.

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kona702

Newbie Joined: Nov 30, 2015 21:29 Messages: 1 Offline

Nov 30, 2015 21:32

WOW!!!!!!!!!!!!!!!!!! THANK YOU SOOOOOOOOOOOO MUUUUUUUUUCCCCCCCHHHHHHHHHHHHHHH JSC!!!!!!!!!!!!!!!!!!!!! Disable hardware acceleration worked FLAWLESSLY!!!!!!!!!!!!! :

I even created a Cyberlink account just to post that and thank JSC....

Cheers!!!
Kona