Hardware video encoding greyed out

dampflokfreund

Newbie Joined: May 21, 2012 13:36 Messages: 17 Offline

Solved by

Sep 30, 2014 14:31

Hello,

I installed the PD13 demo to see how fast it works. But the produce->hardware encoding option is greyed out, even on H264! I downloaded the demo to see if it uses both cards to render (I have a AMD A8 5557M 8550g+8750M) to see if i may or may not purchase.

But the option greyed out, the hardware acceleration options in the main configuration menu are on. I have the latest drivers 14.9 WHQL please help.

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Sep 30, 2014 14:38

Did you install OpenCL drivers?
http://support.amd.com/en-us/kb-articles/Pages/OpenCL2-Driver.aspx

This message was edited 7 times. Last update was at Sep 30. 2014 14:52

dampflokfreund

Newbie Joined: May 21, 2012 13:36 Messages: 17 Offline

Sep 30, 2014 14:53

Quote: Did you install OpenCL drivers?
http://support.amd.com/en-us/kb-articles/Pages/OpenCL2-Driver.aspx

Later Edit:
Your mobile card is not supported:
http://www.cyberlink.com/products/powerdirector-ultimate/spec_en_US.html

AMD APU Family with AMD Radeon™ HD Graphics: A-Series, E2-Series, C-Series, E-Series, G-Series
AMD Radeon™ HD Graphics: HD 7000 Series, HD 6000 Series
ATI Radeon™ HD Graphics: 5900 Series, 5800 Series, 5700 Series, 5600 Series, 5500 Series, 5400 Series
ATI FirePro™ Graphics
ATI Mobility Radeon™ HD: 5800 Series, 5700 Series, 5600 Series, 5400 Series
ATI Mobility FirePro™: M7820, M5800

No, but that has nothing to do with it. PowerDirector only uses OpenCL1.2, not 2.0. I installed the latest graphics driver.

My card is supported,

"AMD APU Family with AMD Radeon™ HD Graphics: A-Series"

And as I said, PowerDirector 11/12 worked with hardware encoding.

Or is the hardware encoding now full version only? Anyone with working hardware encoding under the trial version? Of course Im talking about the one in the producing menu!

This message was edited 2 times. Last update was at Sep 30. 2014 15:10

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Sep 30, 2014 15:24

So if you run GPU-Z it shows OpenCL?
I will try the trial PD 13 when I get home.

This message was edited 1 time. Last update was at Sep 30. 2014 15:26

dampflokfreund

Newbie Joined: May 21, 2012 13:36 Messages: 17 Offline

Sep 30, 2014 15:32

Quote: So if you run GPU-Z it shows OpenCL?
I will try the trial PD 13 when I get home.

Yes, it sure does! OpenCL option in the main configuration works too. Just the hardware encoding option in produce is greyed out.

SoNic67

Senior Contributor Joined: Sep 27, 2014 14:14 Messages: 1308 Offline

Sep 30, 2014 16:16

Well, I guess I will never know... Installer tells me that I need Windows Media Player 9.0 or higher. I guess the version 12 that I have on my PC is not enough

This message was edited 7 times. Last update was at Sep 30. 2014 18:41

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Oct 01, 2014 00:29

See http://forum.cyberlink.com/forum/posts/quote/0/208950.page

dampflokfreund

Newbie Joined: May 21, 2012 13:36 Messages: 17 Offline

Oct 08, 2014 05:13

Quote: See http://forum.cyberlink.com/forum/posts/quote/0/208950.page

I dont have an Nvidia card.

Kevintw

Newbie Joined: May 24, 2015 02:00 Messages: 1 Offline

May 24, 2015 02:05

Any solution to this? I'm having the same issue. Hardware encoding worked great with v. 11 and 12. All greyed out in 13.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

May 24, 2015 20:12

Kevintw, this is a very old thread. Even though you are having the same issue, you hardware and situation might be very different fromn the original poster. Can you please start a new thread and include sections A, B and J from this *post*

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