Free upgrade to new version within a certain timeframe?

bobmitch

Newbie Joined: Jan 17, 2012 13:49 Messages: 35 Offline

Solved by

Sep 12, 2014 23:20

If I purchased PowerDirector 12 Ultimate and 13 gets released...is it still 30 days from purchase to obtain the newer version?

Thanks

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Sep 12, 2014 23:53

http://www.softwarevoucher.com/cyberlink-powerdirector-13-release-date/

bobmitch

Newbie Joined: Jan 17, 2012 13:49 Messages: 35 Offline

Sep 13, 2014 00:20

So if I purchased it retail, I am out of luck, is that correct?

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Sep 13, 2014 13:21

Quote: So if I purchased it retail, I am out of luck, is that correct?

Cyberlink offers a 30 day money back guarantee.

http://www.cyberlink.com/support/purchase-faq-content.do?id=16356

This message was edited 1 time. Last update was at Sep 13. 2014 13:23

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Sep 13, 2014 13:27

... and if you purchased a boxed version from a store, it may have a similar policy. It depends on the store.

Cheers - Tony
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Gabby

Newbie Joined: Sep 13, 2014 20:06 Messages: 2 Offline

Sep 13, 2014 20:14

I have a different problem, I submitted a query relating to a software issue (does not read blu ray files even though it says it can), I receive an email that my query has been answered, but there is absolutely no way to see Cyberlink's response. All the links just send me in circles. It is actually quite amazing, it reminds me of the movie Looper.

Do they expect me to just forget the issue? This is a problem I would have expected to have confronted in 2003 for a start up software company. Pull your act together Cyberlink and do your damn job.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Sep 14, 2014 07:02

Quote: I have a different problem,

If you have a different problem, then you should start your own question, not stomp on another unrelated thread.

Quote: I submitted a query relating to a software issue (does not read blu ray files even though it says it can), I receive an email that my query has been answered, but there is absolutely no way to see Cyberlink's response. All the links just send me in circles. It is actually quite amazing, it reminds me of the movie Looper.

Ask this as your own new question, people here will try to help.

Quote: Do they expect me to just forget the issue? This is a problem I would have expected to have confronted in 2003 for a start up software company. Pull your act together Cyberlink and do your damn job.

Just to be clear, we are volunteers, we are not Cyberlink, however if we WERE Cyberlink employees, your tone would not exactly inspire me to jump to your rescue. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Gabby

Newbie Joined: Sep 13, 2014 20:06 Messages: 2 Offline

Sep 14, 2014 07:17

Trust me, I don't care, and I never had the expectation for someone to fix it.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Sep 14, 2014 07:36

Quote: Trust me, I don't care, and I never had the expectation for someone to fix it.

Well, that's that, I suppose. Too bad. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT