PowerDvd 9 BD problem.

charles1990

Newbie Joined: Aug 30, 2014 05:14 Messages: 2 Offline

Solved by

Aug 30, 2014 05:23

Hi,

I have installed PowerDVD 9 BD with the Cyberlink BD Suite, however when I try to play a Blue Ray disc i get the error message:

"Playback stopped because your graphics card driver is incompatible. Make sure it meets the minimum requirements. You can find additional information on the Cyberlink FAQ web site (Error code = 0012)

Run the BD Advisor tool for more information"

I then ran the BD Advisor tool and it told me I passed and my system was ready to run Blue Ray discs.

This is the second laptop I have installed the program on and it worked fine on my last.

Any help and advice anyone could offer would be greatly appreciated.

Regards

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 30, 2014 07:18

Hi,
you may refer to these postings:

http://forum.cyberlink.com/forum/posts/list/19324.page

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael Technical Support

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tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Sep 30, 2014 13:39

You did not state what windows operating system is on each laptop. Don't expect win8 compatibility.

emma13xia

Member Joined: Dec 10, 2014 01:59 Messages: 82 Offline

Jan 29, 2015 04:03

Why no Win 8 compatibility? Will this be fixed in future update? Or I have to upgrade to the latest PowerDVD version to be compatible with win8?

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Feb 08, 2015 11:22

Quote: Why no Win 8 compatibility? Will this be fixed in future update? Or I have to upgrade to the latest PowerDVD version to be compatible with win8?

emma : What version do you have NOW? This thread is about PowerDVD 9 If that is what you are using, then yes, you may have to upgrade if it doesn't work for you. Do you have Windows 8 now. Does PowerDVD 9 work for you or haven't you tried it.

Give us more details so we can provide help.

This message was edited 1 time. Last update was at Feb 08. 2015 11:23

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charles1990

Newbie Joined: Aug 30, 2014 05:14 Messages: 2 Offline

Apr 14, 2015 15:10

Both systems run windows 7. The discs that worked on the previous laptop no longer run.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Apr 19, 2015 14:33

I would think that dvd would still play if not bd.

This message was edited 1 time. Last update was at Apr 19. 2015 14:33