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again I buy Cyberlink and again it doesn't work. but the 30 day free trial -Works No problem..!
ttodd0450
Newbie Joined: Sep 01, 2010 17:57 Messages: 25 Offline
[Post New] Aug 28, 2014 20:20
For a few years now I have tried very hard to use the Poweredvd 11 / 12 / 13 - ($60 Program I keep buying) from Cyber-link and sure enough right off the bat my blue ray movies are NOT recognized ,.. Says it is an unsupported format..
Funny thing is the 30 day Free trial worked each and every time I stuck a blue ray movie into my blue ray drive .,,it read and opened the BD Disc .. The 30 day free trial work flawlessly for me.. So I took the plunge forked over $66 CDN for the standard Powerdvd14 software .. installed the downloaded software and the regular dvd's work fine but the blue ray discs .. states as my attachment shows Unsupported Format.. ? yet that same format same disc same computer same Poweredvd 14 ( 30 day free trial worked fine ..
I have shut off My agv virus . .still get same message .. My Video drivers are the very latest ...

It's too bad I can't just purchase the same 30 day free trial software.. instead ..

Oh well Back to my trusty Poweredvd 10 that does play back my Blue Ray movies ....... But will wait for a few days before I do so ( (.. Hopefully I can get my refund in full for the software I just bought 20 hours ago ... )
[Thumb - unsupported.JPG]
 Filename
unsupported.JPG
[Disk]
 Description
 Filesize
50 Kbytes
 Downloaded:
107 time(s)

This message was edited 3 times. Last update was at Aug 28. 2014 20:21

Jeff R 1 [Avatar]
Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline
[Post New] Aug 29, 2014 00:16
Create a manual restore point as a precaution.
Uninstall all Cyberlink Power DVD products.
Go into "Documents" and delete the Cyberlink folder. (there may be more then one from different versions)
Install the free version of CCleaner and run its registry cleaner as many times as necessary until it finds nothing.
Restart and run CCleaner until it finds nothing.
Have your paid version of Power DVD on the desktop and install it from there > restart and load a Blu-ray _ let Power DVD load it automatically.

An odd thing about your screen shot, it says "CD Drive", it should say "BD-Rom Drive"
Just from the screen shot it looks like you're trying to play a Blu-ray with a simple CD reader.

This message was edited 1 time. Last update was at Aug 29. 2014 00:19

ttodd0450
Newbie Joined: Sep 01, 2010 17:57 Messages: 25 Offline
[Post New] Sep 03, 2014 12:09
thanks for reply .. problem was I had used the pro for 30 days and bought only the standard powerdvd14 version.. have since upgraded to the pro ...
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