Purple Screen for Blu-Rays

AZdogpatch06

Newbie Joined: Aug 27, 2014 17:39 Messages: 1 Offline

Solved by

Aug 27, 2014 17:45

I've tried everything I can think of so hopefully someone here can help me. I'm running powerdvd 14 with an ATI Radeon 4300/4500 series video card. Pretty low end, but should still be able to handle playing a simple movie. Whenever I try to enable hardware acceleration. I always get a purple screen and can't see anything. The audio works fine, but again all I see is a purple screen. I have windows 8.1.1 running on my computer, but I have the official driver for my video card, NOT the one built into the windows 8 USB stack. I'm at a loss folks.

Jeff R 1

Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline

Aug 27, 2014 19:38

According to the specs you need at least a 5000 series ATI card to even play DVD's
http://www.cyberlink.com/products/powerdvd-live/spec_en_CA.html

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Aug 28, 2014 07:39

AZ, what CPU do you have?

Graphics Processor (GPU)
Blu-ray Disc, DVD, and TrueTheater HD/3D Playback
Intel HD Graphics, ATI Radeon HD 5000, NVIDIA GeForce 9500GT or above
Note: We strongly recommend that you update your graphics card driver to the latest version. 3D display devices are required for TrueTheater 3D playback.

Do you have an Intel chip with built in HD graphics? What are you using for a display device? .
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CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Aug 28, 2014 08:05

Hi,

> I'm running powerdvd 14 with an ATI Radeon 4300/4500 series video card

AMD's drivers are not supporting BD playback on Windows 8.1 for your Gfx adaptor

Michael Technical Support

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