The latest patch for PowerDirector 12 is 2930 and that is the one you should install.

The message is due to you creating a project file with a later build, and it appears you have messed up the patches perhaps.

I suggest you uninstall PowerDirector and reinstall. For a reinstall of the upgrade to PowerDirector 12, you should during the installation be asked for the PowerDirector 11's activation code and then it'll proceed to install PDR12, I believe.

As you have purchased an upgrade build and not the full build of PDR12, the earlier PDR11 will not function on your computer. It is only when you have a full build* of 12 will both PDR11 and 12 be available to you to open/use individually. *Both programs use the same "space" on your computer and only one program will be open at a time.

Dafydd

When you say "uninstall PD" do you mean both versions? I reinstalled PD12 only, and didn't get the activation request for PD11 like I did when I installed PD12 for the first time on this computer.

So, once I get PD12 reinstalled correctly, should I then be able to open my projects? Also, should I then only install 2930, and no others? I guess I thought each update was fixing something separate from other updates. So 2930 contains all previous fixes in other builds?

Thanks for the information. I will uninstall/reinstall PD11 and 12 later today. I sent a ticket to CS to ask for my PD11 info. I had lost the DVD and product key for it. They had to send it to me when I originally installed PD on this computer.

Scott Scott Wright
Wichita, KS

Quote: Thanks for the information. I will uninstall/reinstall PD11 and 12 later today. I sent a ticket to CS to ask for my PD11 info. I had lost the DVD and product key for it. They had to send it to me when I originally installed PD on this computer.

Scott

If you have registered your Cyberlink Products, you can find you Product code.

Click Support > Member Zone above;

In Member Zone, Heading My Cyberlink Products:
Click My Products.

Find your Powerdirector, click on the Key symbol. Shows your Product Key.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Thanks all. I went and just installed the latest build, 2930 and that was all it took. Everything is working good now.

Scott Scott Wright
Wichita, KS

Quote: Thanks all. I went and just installed the latest build, 2930 and that was all it took. Everything is working good now.

Scott

Good result, now you can get on with video editing.

Dafydd

And.... That's what its all about!!!! Scott Wright
Wichita, KS