Out of Sync in Quick Time

Tamara323

Newbie Joined: May 22, 2014 23:56 Messages: 8 Offline

Solved by

Jun 26, 2014 15:19

I produced a file, complete with soundtrack and it plays perfectly fine in Media Player. It's an MPEG-4 file. No sync issues whatsoever. Yet, when some people play the file in Quick Time, it's out of sync. Any idea if this is a QT problem or a problem with my file?

Thanks,
Tamara

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jun 26, 2014 16:15

Quote: I produced a file, complete with soundtrack and it plays perfectly fine in Media Player. It's an MPEG-4 file. No sync issues whatsoever. Yet, when some people play the file in Quick Time, it's out of sync. Any idea if this is a QT problem or a problem with my file?

Thanks,
Tamara

Does that file play OK in QuickTime on your computer?

If it does, I would think the other people have a problem on their computer.

Their computer may be under powered. After all it takes a good bit of computer to play a Full HD video. A full HD video is 6 times the size and quality as a standard definition video.

If it is important that other people be able to play your video smoothly on their computer, you might try producing a 1280x720p MP4 instead of a Full HD 1920x1080 MP4.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Tamara323

Newbie Joined: May 22, 2014 23:56 Messages: 8 Offline

Jun 26, 2014 16:23

It is completely out of sync in Quick Time on my computer. The same file, FULL HD, plays perfectly fine in Media Player. It's just Quick Time. And only certain people seem to have the sync problem.

Thanks.

BillyR

Senior Member Location: Southeast US Joined: Jun 19, 2013 14:33 Messages: 156 Offline

Jun 26, 2014 17:05

My suggestion: Suggest to your correspondents to play the files in Media Player, VLC, or any other player than QuickTime. I try my best to ignore that player as much as possible, as it's a pain in the neck and has been for the 15 years since I was first introduced to it. Dell Precision 7510 Laptop
Windows 7 Pro 64-bit | Intel(R) XEON(R) CPU E3-1505M v5 @2.80 GHz
RAM: 32 GB
Windows Experience Index 7.5

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jun 26, 2014 17:07

Quote: It is completely out of sync in Quick Time on my computer. The same file, FULL HD, plays perfectly fine in Media Player. It's just Quick Time. And only certain people seem to have the sync problem.

Thanks.

Have you tried other MP4 files in your QuickTime?

Produce that same file to MOV and try it in QuickTime. What happens?

EDIT: I agree with BillyR, QuickTime is not worth the trouble.

This message was edited 1 time. Last update was at Jun 26. 2014 17:09

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Tamara323

Newbie Joined: May 22, 2014 23:56 Messages: 8 Offline

Jun 26, 2014 17:09

Quote: My suggestion: Suggest to your correspondents to play the files in Media Player, VLC, or any other player than QuickTime. I try my best to ignore that player as much as possible, as it's a pain in the neck and has been for the 15 years since I was first introduced to it.

Thanks! I will try that suggestion. Thank you.

Tamara323

Newbie Joined: May 22, 2014 23:56 Messages: 8 Offline

Jun 26, 2014 17:12

Quote:

Quote: It is completely out of sync in Quick Time on my computer. The same file, FULL HD, plays perfectly fine in Media Player. It's just Quick Time. And only certain people seem to have the sync problem.

Thanks.

Have you tried other MP4 files in your QuickTime?

Produce that same file to MOV and try it in QuickTime. What happens?

EDIT: I agree with BillyR, QuickTime is not worth the trouble.

I originally produced the file as a mov file and had all types of trouble, then I switched to Mpeg and was fine. Quick Time seems to be the issue, but only with some people.